Mari Aguilar
3816 Parkwood St
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at Versatile Real Estate Services. Proven ability to enhance operational efficiency through effective communication and organization. Bilingual in Spanish, skilled in appointment scheduling and adept at resolving client inquiries, ensuring high satisfaction levels.
Overview
2
2
years of professional experience
Work History
Secretary
Versatile Real Estate Services
07.2025 - Current
- Managed correspondence and communication between departments to ensure smooth operations.
- Organized meetings by preparing agendas and taking detailed minutes for future reference.
- Assisted in scheduling appointments, maintaining calendars, and coordinating logistics for events.
- Utilized office software to create documents, spreadsheets, and presentations for team use.
- Handled incoming calls and inquiries, directing them to appropriate personnel efficiently.
- Supported administrative tasks such as filing, data entry, and record management for accuracy.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
Shift Supervisor
PLS Check Cashing
02.2025 - 09.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on cash handling and customer service protocols.
- Implemented process improvements to enhance transaction efficiency and accuracy.
- Resolved customer inquiries and issues, maintaining high satisfaction levels.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
EVS Housekeeper
Aramark
03.2024 - 01.2025
- Maintained cleanliness and sanitation in assigned areas, adhering to health and safety standards.
- Operated cleaning equipment efficiently to ensure high-quality service delivery.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Collaborated with team members to complete tasks promptly while maintaining service quality.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Education
High School Diploma -
Waco High School
Waco, TX2019
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Calendar management
- Appointment coordination
- Fluent bilingual (spanish)
Timeline
Secretary
Versatile Real Estate Services
07.2025 - Current
Shift Supervisor
PLS Check Cashing
02.2025 - 09.2025
EVS Housekeeper
Aramark
03.2024 - 01.2025
High School Diploma -
Waco High School