Mari Castaneda
Anaheim,CA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Disneyland Park. Excelled in customer service and cash handling accuracy, adeptly managing multiple responsibilities. Leveraged attention to detail and empathetic communication to resolve inquiries, boosting efficiency and customer loyalty.
Overview
9
9
years of professional experience
Work History
Store Associate
Disneyland Park
06.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Gift Shop Cashier
Anaheim Majestic Garden Ho
08.2015 - 11.2019
- Provided exceptional customer service through active listening and empathetic communication, addressing concerns effectively while maintaining a positive demeanor.
- Maximized efficiency during peak hours by quickly processing transactions without sacrificing accuracy or customer service quality.
- Displayed excellent product knowledge, assisting customers in making informed purchasing decisions.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain customer loyalty.
Education
High School Diploma -
Gilbert High School
Anaheim, CA07.2014
Skills
- Customer Service
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
Languages
Spanish
Elementary
Timeline
Store Associate
Disneyland Park
06.2024 - Current
Gift Shop Cashier
Anaheim Majestic Garden Ho
08.2015 - 11.2019
High School Diploma -
Gilbert High School