Mari Findley RN
White Bear Lake,MN
Summary
Care management leader with broad experience in care transitions, case management, program development, and regulatory compliance. Has led teams, improves discharge flow, strengthens member engagement, and aligned clinical operations with quality, cost, and customer needs.
Seeking a new role utilizing these skills in a part time, remote position.
Overview
1
1
Certification
39
39
years of professional experience
Work History
Director/Manager Care Transitions
Hennepin County Medical Center
Minneapolis, MN
11.2023 - Current
- Helped expedite hospital discharge timing with creative options for complex needs, reducing unnecessary delays by 20%.
- Worked with physicians, nurses, and leaders at Hennepin County Medical Center to improve care coordination and patient outcomes.
- Built strong customer relationships by quickly answering questions and resolving complaints, which increased customer satisfaction.
- Developed detailed project plans covering timelines, goals, budgets, staffing needs, and other requirements.
- Adhered to all relevant regulations, policies, and procedures in daily operations.
Director of Case Management, Clinical Services
UCare
Minneapolis, MN
09.2021 - 11.2024
- Directed care coordination and care management services to support best practices, quality outcomes, cost containment, member satisfaction, medical director satisfaction, and employee engagement.
- Led and mentored care management staff and supervisors, ensuring regulatory compliance and enhancing performance management practices.
- Developed maternal and child health case management program in-house, addressing health inequities and enhancing access to essential services.
- Aligned program efforts with public health WIC and community partners, strengthening maternal and child health outcomes through collaborative initiatives.
Contractor, Case Management-Care Coordination Program Development
Upton Hills Consulting
Upton Hills/Concord
01.2021 - 08.2021
- Authored 3 successful Requests for Proposals for Medicaid and Medicare programs, outlining requirements and success models
- Developed model of care for multiple clinical programs at UCare, including maternal and child health
- Coordinated integration efforts during company merger
Director of Outpatient Clinics and Care Management
Shriners Hospitals for Children
Twin Cities, MN
07.2015 - 12.2020
- Managed clinic operations, compliance, budget, staff, and performance improvement initiatives to enhance service delivery.
- Led the highest Care Management metrics in the Shrine system of 22 exceptional hospitals
- Top 10% of all pediatric comparison clinics for Press-Ganey family satisfaction surveys received the Guardian of Excellence Award from Press Ganey
- Led national development of best practice on intake processing, and oversaw the national comparison of Care Management model development
- Resolved family issues and complaints to improve patient satisfaction and trust.
Director of Case Management Integration
Medica
Minnetonka
09.2013 - 06.2015
- Managed complex case management, maternal and child outreach, and concurrent review for state and public programs and commercial markets, targeting the highest-risk and highest-cost members.
- Developed and implemented new concurrent review process utilizing MCG criteria.
- Coordinated patient-centered care activities and ensured departmental compliance with DHS, CMS, and NCQA regulations.
- Led consultative, educational development, and support services to all business segments with clinical excellence and improved operational efficiencies.
- Increased member engagement by 40% in 2014 from the previous year.
Director of Clinical Performance
UnitedHealth Care, Optum Health Solutions
Plymouth, MN
04.2011 - 09.2013
- Partnered with Optum Care Solutions account management and operations teams to translate customer requirements into operational design solutions and collaborated with internal and external partners to identify trends and opportunities for quality and program effectiveness improvements
- Prepared clinical analysis of employee populations and presented findings to national groups to define program goals and assess program effectiveness
- Updated and designed disease management programs, enhancing engagement and clinical compliance
- Developed and defined the scope and breadth of the clinical account management program, integrating account management and medical management activities to improve service delivery for targeted national accounts.
Pediatric Outreach Manager
University of Minnesota Amplatz Children's Hospital
Fairview, MN
04.2006 - 01.2011
- Led Neonatal, Maternal and Pediatric program development and expansion.
- Initiated local, regional, and national physician outreach strategies to expand referral networks.
- Coordinate CME events and partnerships with referral sites which have increased our in-patient and out-patient volumes by 30% over the last five years.
- Managed physician communication strategies to strengthen relationships with referring providers.
- Developed partnerships with healthcare organizations to foster collaboration within Fairview Physician Network, a newly established accountable care clinical affiliate.
RN Recruitment and Retention Strategist/Patient Care Manager
Children's Hospitals and Clinics of Minnesota
Minneapolis/St. Paul, MN
01.2000 - 03.2006
- Structure employee development and recruitment processes for future workforce needs.
- Implemented system wide strategic workforce plan.
- Supervised 120 staff on a 26 bed Pediatric Medical Surgical Unit including ICU step down for neonates and newborns.
- Implemented Lean processes for unit employee orientation, reducing orientation time by 14 days and enhancing overall satisfaction through a system-wide improvement approach.
- Initiated best practice cardiac education practices, resulting in statistically significant improvements in clinical outcomes.
- Provided nursing support in the Nurse Triage call center to maintain skills in triage practices.
Nurse Manager
Lake Region Healthcare
Fergus Falls, MN
12.1998 - 01.2000
- Supervised 60 staff on 22-bed adult, maternal, and pediatric medical-surgical unit, ensuring quality patient care and effective team collaboration.
- Directed nursing teams across patient care units at Lake Region Healthcare.
- Developed and managed new 12-bed same-day surgical area, integrating innovative nursing model that achieved 16% reduction in labor costs from previous year.
- Coordinated staffing schedules and daily coverage for hospital nursing operations.
- Supervised bedside nurses and supported clinical practice standards.
Pediatric Asthma Nurse Case Manager / Nurse Administrator
Lovelace Health System
Santa Fe, NM
12.1994 - 12.1998
- Supervised 104 staff across three outpatient clinics, enhancing collaborative care in obstetrics, pediatrics, family practice, allergy, internal medicine, urgent care, gastroenterology, care management, and phone triage.
- Led disease-specific innovation and care coordination for Episodes of Care and complex condition management, including the development of clinical evidence-based pathways.
- Merged and transitioned two large clinic settings, streamlining operations and improving service delivery.
- Led marketing and sales initiatives, achieving 14% growth in service utilization over three years.
Staff Nurse, Charge Nurse, Preceptor, Clinical Educator, and Assistant Nursing Education Coordinator
Children's Medical Center
Minneapolis, MN
08.1989 - 12.1994
- Gained diverse clinical experience across all departments at Children's Minneapolis campus, including NICU stepdown, CCP, cardiac surgery, and medical/surgical floors.
- Developed, implemented, and evaluated system-wide competency-based educational programs to improve staff proficiency.
- Facilitated leadership discussions to enhance decision-making in shared governance meetings.
Staff Nurse and Charge Nurse
Traveling Nursing companies including Star Med., and Traveling Nursing Corp.
Tampa, FL
01.1989 - 12.1989
- Executed short-term assignments nationwide as staff nurse and charge nurse, ensuring quality patient care and operational support.
- Delivered nursing care in med-surg, rehab, and psychiatry settings across North Carolina, Connecticut, and Minnesota, enhancing patient recovery and well-being.
Staff and Charge Nurse
McKenna Hospital
Sioux Falls, SD
12.1987 - 12.1988
- Delivered comprehensive nursing care to adult, geriatric, and pediatric patients in medical surgical and psychiatric settings, ensuring patient safety and well-being.
- Supervised nursing staff and facilitated counseling sessions for adolescents and pediatric patients, promoting mental health awareness and support.
- Supervised nursing assignments and patient flow at McKenna Hospital.
- Coordinated shift handoffs with physicians, aides, and unit staff.
- Monitored patient conditions and escalated urgent changes promptly.
Education
Master of Public Administration - Health Care Administration
University of New Mexico
Albuquerque, NM01-1998
Bachelor of Science - Nursing
South Dakota State University
Brookings, SD01-1987
Skills
- Microsoft Word, Excel, PowerPoint, Survey Monkey, Access, EPIC, FCIS, Cerner, Discern Analytics, Microsoft Project, ICU, CCM, Care Manager, Mede Analytics, EPIC, Guiding Care
- Problem-solving
- Patient education and support
- Staff training
- Problem-solving
- Care management
- Relationship building
- Legal and regulatory compliance
- Goal setting
- Process improvement
- Multitasking and organization
- Performance management
- Time management
Certification
Certified by ANCC in Care Management 2015
Qualifications
- 30 plus years of progressive nursing experience
- Program development in Pediatric and Maternal Child Health
- Quality improvement success
- PMA/MA/MSHO/MSC+/SNBC SNP program leadership
- Track record of exceeding established goals
- Case/Disease Management/Concurrent Review
- Supervision/Management of large teams 200+ employees
- Staff development
- Shared governance design
- Fiscal growth and evaluation skills
- Strong health care strategic planning, birth to aging populations
- Evidenced based care protocol development
- Data analysis and presentation skills
Timeline
Director/Manager Care Transitions
Hennepin County Medical Center
11.2023 - Current
Director of Case Management, Clinical Services
UCare
09.2021 - 11.2024
Contractor, Case Management-Care Coordination Program Development
Upton Hills Consulting
01.2021 - 08.2021
Director of Outpatient Clinics and Care Management
Shriners Hospitals for Children
07.2015 - 12.2020
Director of Case Management Integration
Medica
09.2013 - 06.2015
Director of Clinical Performance
UnitedHealth Care, Optum Health Solutions
04.2011 - 09.2013
Pediatric Outreach Manager
University of Minnesota Amplatz Children's Hospital
04.2006 - 01.2011
RN Recruitment and Retention Strategist/Patient Care Manager
Children's Hospitals and Clinics of Minnesota
01.2000 - 03.2006
Nurse Manager
Lake Region Healthcare
12.1998 - 01.2000
Pediatric Asthma Nurse Case Manager / Nurse Administrator
Lovelace Health System
12.1994 - 12.1998
Staff Nurse, Charge Nurse, Preceptor, Clinical Educator, and Assistant Nursing Education Coordinator
Children's Medical Center
08.1989 - 12.1994
Staff Nurse and Charge Nurse
Traveling Nursing companies including Star Med., and Traveling Nursing Corp.
01.1989 - 12.1989
Staff and Charge Nurse
McKenna Hospital
12.1987 - 12.1988
Master of Public Administration - Health Care Administration
University of New Mexico
Bachelor of Science - Nursing
South Dakota State University