Mari Frausto- Moreno
Las Vegas
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Showcase Landcare Services
Las Vegas
09.2024 - Current
- Managed daily office operations and maintained organized filing systems.
- Prepared correspondence, reports, and presentations for client interactions.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Process payroll for multiple employee groups using advanced payroll software.
Customer Service Representative
Allstate Insurance- Hernandez Agency
Las Vegas
06.2020 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed claims and coordinated with adjusters for timely resolutions.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers on insurance products and risk management strategies.
- Participated in community service projects, representing the military organization positively.
Education
High School Diploma -
Ed W Clark High School
Las Vegas, NVSkills
- Report Creation
- Customer Service
- Report Generation
- Credit Card Payment Processing
- Building Customer Trust and Loyalty
- Inbound and Outbound Calling
- Customer Account Management
- Payroll administration
- File organization
Additional
- Fluent in Spanish, English
Timeline
Administrative Assistant
Showcase Landcare Services
09.2024 - Current
Customer Service Representative
Allstate Insurance- Hernandez Agency
06.2020 - 09.2024
High School Diploma -
Ed W Clark High School