Mari-June Karl
Safeway
Walla Walla,WA
1
Certification
20
years of professional experience
Dedicated and results-oriented individual I have a strong work ethic. With multiple years of server and bartender experience, additional skilled trainings including, staff training/ mentoring practices, optimizing workflows exct. , Which help in fostering positive customer relationships to enhance overall service delivery and repeat customer satisfaction.
Work History
Person in Charge
1 Year 7 Months- Supervised daily operations to ensure compliance with safety and quality standards.
- Monitored daily cash,safe and tills reconciliation,bookkeeping,reporting discrepancies, inventory shrinkage.
- Interacted well with customers to build connections and nurture relationships.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Trained and mentored new team members on operational procedures and customer service best practices.
- Coordinated staff schedules to align with peak business hours, enhancing service delivery.
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
Bartender
7 Years 9 Months- Mixed and served beverages according to established recipes, ensuring consistency and quality.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Assistant Front End Manager
5 Years 5 Months- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored front end staff to enhance customer service skills and efficiency.
- Implemented workflow improvements, reducing checkout times and enhancing customer satisfaction.
- Coordinated schedules for front end team, optimizing staffing levels during peak hours.
- Monitored cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
- Assisted in developing promotional displays, driving increased sales at the front end of the store.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
Server- Bar Manager
6 Years 11 Months- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and timely delivery, enhancing overall efficiency in service operations.
- Collaborated with kitchen staff to ensure seamless communication and coordinated meal presentations.
- Trained new servers on menu offerings, service standards, and operational procedures to improve team performance.
- Implemented process improvements that streamlined workflow and reduced wait times for customers.
- Oversaw daily operations, ensuring adherence to health and safety regulations while maintaining high service standards.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Arts - Education
Skills
Effective leadership
Team management
Staff development
Innovation skills
Team member support
Positive and professional
POS operation
[Toast was most recent system]
Motivation skills
Strong work ethic
Exceptional customer service
Cash handling
Cleanliness standards
Beverage preparation
Tableside etiquette
Order management
Certification
Current washington state liquor and cannabis board mixologist permit.
exp.01/01/28. Current washington state food handlers card,exp.05/15/27
Timeline
Person in Charge
Safeway
09.2024 - 04.2026Read More
Bartender
Stone Hut Bar And Grill
10.2016 - 07.2024Read More
Assistant Front End Manager
Albertsons Supermarket
04.2011 - 09.2016Read More
Server- Bar Manager
M.F. Supper Club
07.2006 - 06.2013Read More
Walla Walla Community College
Associate of Arts from Education
Read More