Mari Martinez
Chicago,IL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Wenzl & Co. Proven ability to enhance guest engagement and satisfaction through effective dispute resolution and team motivation. Experienced in cash handling and maintaining a safe, organized environment, ensuring high-quality service delivery.
Overview
26
26
years of professional experience
Work History
Server
EC Entertaining Company
04.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Wenzl & Co
08.1999 - 03.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Cetis 59
Torreon, Mx05.1996
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
Native or Bilingual
Timeline
Server
EC Entertaining Company
04.2016 - Current
Manager
Wenzl & Co
08.1999 - 03.2012
High School Diploma -
Cetis 59
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