Mari Narinjyan
Glendale,CA
Summary
Dynamic and organized professional with extensive experience at Caresway Inc. Proven ability to enhance office efficiency through effective appointment scheduling and exceptional customer relations. Skilled in data entry and maintaining confidentiality, while consistently delivering outstanding service under pressure. Recognized for implementing streamlined processes that reduced visitor wait times.
Overview
4
4
years of professional experience
Work History
Receptionist
Caresway Inc
Glendale
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Directed incoming calls efficiently to the correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Waitress
Legacy Venues
Glendale
06.2022 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Dispatcher
NV Logistics
Burbank
08.2022 - 11.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
StockCalifornia Inc
Glendale
02.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Herbert Hoover High School
651 Glenwood Rd, Glendale, CA 91202Skills
- Organization skills
- Time management
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
- File management
- Mail handling
- Professional demeanor
- Typing speed
- Front desk operations
- Phone etiquette
- Customer service
Languages
English
Full Professional
Armenian
Native or Bilingual
Timeline
Receptionist
Caresway Inc
04.2023 - Current
Dispatcher
NV Logistics
08.2022 - 11.2022
Waitress
Legacy Venues
06.2022 - 12.2022
Customer Service Representative
StockCalifornia Inc
02.2021 - 11.2021
Herbert Hoover High School