Summary
Overview
Work History
Education
Skills
Timeline
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Mari Salazar

Castroville

Summary

Experienced Office Management and Administration Professional with knowledge in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Fraud Operations Specialist

Citi
08.2022 - Current
  • Reduced fraud losses by adhering to procedural detection strategies and monitoring systems.
  • Conducted analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity.
  • Collaborated with cross-functional teams to identify potential fraud risks and implement preventive measures.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company's security measures.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Consistently met key performance metrics as outlined by business operations.

Office Manager

Bullfrog Exterminating LLC
09.2012 - 08.2022
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Assisted with hiring,training and supervising staff of 10 and implemented mentoring program that offered positive employee engagement.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Coordinated special projects and managed schedules.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.

Sales Manager

HomeTeam Pest Defense
04.2008 - 08.2012
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Lead team sales revenue to new levels with more than $2.3 million in yearly sales.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Organized promotional events and interacted with community to increase sales volume.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Education

BBA - Business Administration

Texas A&M University - San Antonio
San Antonio, Texas
08.2019

Skills

  • Payroll and budgeting
  • Project Management
  • Bookkeeping
  • Training and Development
  • Policy and Procedure Modification
  • Expense Reporting
  • Scheduling
  • Database administration
  • Documentation And Control
  • MS Office

Timeline

Fraud Operations Specialist

Citi
08.2022 - Current

Office Manager

Bullfrog Exterminating LLC
09.2012 - 08.2022

Sales Manager

HomeTeam Pest Defense
04.2008 - 08.2012

BBA - Business Administration

Texas A&M University - San Antonio

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Mari Salazar