MARIA ACEVES
Winnetka
Summary
Looking for an opportunity to apply and further develop my organizational skills, attention to detail, and customer service expertise in a healthcare setting.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
B.I.G. Solutions- LLC
Mission Hills
02.2026 - Current
- Managed high-volume calls, directing inquiries to the scheduling department to ensure seamless patient intake.
- Maintained data integrity by accurately inputting patient information into clinical prewrites.
- Monitored and verified employee session conversions within CentralReach to ensure billing accuracy.
- Supported clinical staff by preparing specialized therapeutic materials, including L.E.A.P.S and social skills tools.
- Oversaw general clinic maintenance to uphold safety and operational standards.
Sales Associate/Talent Captain
Burlington
West Hills
03.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Coordinated onboarding activities for new hires such as orientation sessions, benefits enrollment.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Intern
Northeast Valley Health Corporation (Foothill Corporate Office)
09.2023 - 12.2023
- Worked on audits and special projects for the Quality Improvement (QI) team, showcasing attention to detail and strong organizational skills.
- Participated in community outreach events, fostering positive relationships between the organization and local residents.
- Maintained strict adherence to HIPAA guidelines and prioritized patient confidentiality during my internship.
- Assisted in the arrangement of health education materials for patients, such as asthma kits.
- Learned to utilize electronic health records (EHR).
Volunteer
UCLA West Valley Medical Center
West Hills
05.2022 - 07.2023
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns, and other observations to staff.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Provided administrative support by filing documents, and answering phones.
- Provided access control by issuing visitor badges upon arrival at the facility.
Education
Associates of Arts - Social and Behavioral Science, Science, Technology, Engineering, and Mathematics
Los Angles Pierce College
Woodland Hills, CABachelors of Science - Health Administration
California State University, Northridge
Northridge, CASkills
- Communication
- Adaptability
- Problem Solving
- Teamwork
- Detailed oriented
- Patient engagement
- Excel
- Microsoft Word
- Powerpoint
- Excel
References
- ELLIS G., BURLINGTON STORE MANAGER, 22835 Victory Blvd, West Hills, CA, 91307, (323) 384-6467
- Monika Go, BURLINGTON RECEIVING MANAGER, 22835 Victory Blvd, West Hills, CA, 91307, mraego17@gmail.com, (818) 357-0300
- FRANCINE L. SIEGEL, VOLUNTEER SERVICES COORDINATOR, 7300 Medical Center Dr, West Hills, CA, FSIEGEL@MEDNET.UCLA.EDU, (818) 676-4172
- LESLIE CASTILLO-ALAS, LEAD RECEPTIONIST, 15455 San Fernando Mission Blvd., Suite 205, Mission Hills, CA, 91345, (818) 631-2429
Timeline
Front Desk Receptionist
B.I.G. Solutions- LLC
02.2026 - Current
Intern
Northeast Valley Health Corporation (Foothill Corporate Office)
09.2023 - 12.2023
Volunteer
UCLA West Valley Medical Center
05.2022 - 07.2023
Sales Associate/Talent Captain
Burlington
03.2021 - Current
Associates of Arts - Social and Behavioral Science, Science, Technology, Engineering, and Mathematics
Los Angles Pierce College
Bachelors of Science - Health Administration
California State University, Northridge