Andrea Morales
Port Orchard
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Front Desk Receptionist
Allied Chiropractic
Bremerton
01.2024 - Current
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
- Greeted customers warmly and made them feel welcome.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support including photocopying, faxing, and filing.
Stay at Home Mom
Stay At Home Mom
Port Orchard
08.2005 - Current
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Assisted children with completing homework and special assignments to improve academic performance.
- Participated in hands-on learning activities with children incorporating art.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Taught life skills, including personal hygiene and organization.
- Provided safe transportation to and from activities and events.
- Planned field trips to various educational institutions to enhance the classroom experience.
Cleaning Contractor
Self
Port Townsend
05.1998 - 10.2005
- Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
- Sanitized all high-touch areas using approved chemicals.
- Disinfected furniture and equipment after use by customers or staff.
- Stocked restroom supplies such as toilet paper, soap, and paper towels.
- Scrubbed walls to remove dirt and grime.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
- Performed weekly deep cleanings of restrooms and other common areas.
- Emptied all wastebaskets and disposed of trash in designated receptacles.
- Monitored inventory levels of cleaning supplies and restocked shelves as needed.
- Responded promptly to customer requests for cleaning services.
Barista Manager
Java Port Cafe
Port Hadlock
05.1998 - 08.2005
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
- Analyzed product trends to determine purchasing needs based on seasonality or customer preferences.
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
- Supported highest standards of conduct and service to support company reputation.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Education
High School Diploma -
Port Townsend High School
Port Townsend, Washington06-2000
Skills
- Customer service
- Appointment scheduling
- Document management
- Office organization
- Communication skills
- Time management
- Conflict resolution
- Attention to detail
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking
- Communication
- Flexible and adaptable
- Calm under pressure
- Active listening
- Organizational skills
- Excellent communication
References
References available upon request.
Timeline
Front Desk Receptionist
Allied Chiropractic
01.2024 - Current
Stay at Home Mom
Stay At Home Mom
08.2005 - Current
Cleaning Contractor
Self
05.1998 - 10.2005
Barista Manager
Java Port Cafe
05.1998 - 08.2005
High School Diploma -
Port Townsend High School