MARIA ACEVES
Winnetka,CA
Summary
Applied customer service expertise and meticulous organizational abilities to support healthcare operations in a medical receptionist role.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
B.I.G. Solutions
Mission Hills, CA
02.2026 - Current
- Managed high-volume calls, directing inquiries to the scheduling department to ensure seamless patient intake.
- Maintained data integrity by accurately inputting patient information into clinical prewrites.
- Monitored and verified employee session conversions within CentralReach to ensure billing accuracy.
- Supported clinical staff by preparing specialized therapeutic materials, including L.E.A.P.S and social skills tools.
- Oversaw general clinic maintenance to uphold safety and operational standards.
Sales Associate/Talent Captain
Burlington
West Hills, CA
03.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Coordinated onboarding activities for new hires such as orientation sessions, benefits enrollment.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Intern
Northeast Valley Health Corporation (Foothill Corporate Office)
09.2023 - 12.2023
- Worked on audits and special projects for the Quality Improvement (QI) team, showcasing attention to detail and strong organizational skills.
- Participated in community outreach events, fostering positive relationships between the organization and local residents.
- Maintained strict adherence to HIPAA guidelines and prioritized patient confidentiality during my internship.
- Assisted in the arrangement of health education materials for patients, such as asthma kits.
- Learned to utilize electronic health records (EHR).
Education
Bachelors of Science - Health Administration
California State University, Northridge
Northridge, CA12.2023
Associate of Arts - Social and Behavioral Science
Los Angeles Pierce College
Woodland Hills, CA06.2021
Associate of Arts - Science, Technology, Engineering, and Mathematics
Los Angeles Pierce College
Woodland Hills, CA06.2021
Skills
Communication
Adaptability
Problem Solving
Teamwork
Detailed oriented
Patient engagement
Microsoft Word
Powerpoint
Excel
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
B.I.G. Solutions
02.2026 - Current
Intern
Northeast Valley Health Corporation (Foothill Corporate Office)
09.2023 - 12.2023
Sales Associate/Talent Captain
Burlington
03.2021 - Current
Associate of Arts - Science, Technology, Engineering, and Mathematics
Los Angeles Pierce College
Associate of Arts - Social and Behavioral Science
Los Angeles Pierce College
Bachelors of Science - Health Administration
California State University, Northridge