MARIA BERNAL LAMPREA
Elizabeth,NJ
Summary
Strategic and detail-oriented Operations Manager with 5+ years of experience overseeing daily operations, optimizing workflows, and leading cross-functional teams across multiple industries. Skilled in process improvement, logistics coordination, and data-informed decision-making. Proven success in developing efficient systems that drive productivity, reduce costs, and enhance overall business performance. Fluent in English and Spanish.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Manager
Island Spa & Sauna
09.2024 - 01.2026
- Direct daily operations, including scheduling, inventory control, and reporting, to ensure compliance and efficiency across departments.
- Develop data-driven performance reports and collaborate with senior management to implement operational improvements.
- Optimize staffing models, training, and employee engagement initiatives.
- Lead process improvement projects that streamline workflows and enhance productivity across multiple departments.
- Monitored cleanliness and safety protocols throughout the spa facilities consistently.
- Developed promotional strategies to attract new clients and retain existing customers.
- Assisted in resolving customer inquiries and complaints promptly and effectively.
Operations Manager
Flordex SAS
01.2020 - 01.2025
- Co-founded and managed an international flower export company, overseeing logistics, supply chain, and compliance with U.S. import regulations.
- Directed strategic and financial planning, budgeting, and market analysis to support growth and profitability.
- Led cross-functional teams in production coordination, vendor relations, and client management.
- Implemented data analysis and reporting systems that improved forecasting accuracy and decision-making.
Floor Manager
Island Spa & Sauna
Edison, New Jersey
12.2022 - 09.2024
- Supervised daily floor operations and coordinated team schedules to ensure consistent service delivery.
- Supported departmental reporting, training, and communication to improve accountability and efficiency.
- Collaborated cross-departmentally to maintain operational consistency and process optimization.
- Trained staff on customer service techniques and spa procedures.
- Monitored compliance with health and safety regulations within the facility.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Returns Processor Coordinator
Lyner
New Brunswick, New Jersey
01.2022 - 11.2022
- Managed return logistics for multiple international fashion brands, ensuring accuracy, compliance, and on-time processing.
- Streamlined return workflows, reducing turnaround time by 20% and increasing process transparency.
- Maintained detailed reporting logs to track metrics and identify operational improvement opportunities.
- Inspected products for damage and ensured accurate returns documentation.
- Coordinated with shipping teams to facilitate timely return shipments.
- Collaborated with team members to improve returns workflow processes.
- Filed paperwork associated with returns including invoices, packing slips, order forms.
Housekeeping Department Manager
Facilities First
05.2019 - 10.2020
- Managed multi-site housekeeping operations, ensuring adherence to safety and service quality standards.
- Oversaw workforce scheduling, training, and performance tracking.
- Delivered operational reports highlighting productivity trends and process improvement recommendations.
- Implemented safety protocols to enhance workplace safety and compliance.
- Coordinated maintenance schedules for optimal facility performance.
- Oversaw inventory management to ensure adequate supply levels.
Market Research Analyst
EY Sweeney
06.2019 - 03.2020
- Conducted quantitative data analysis to identify trends and performance gaps within Brisbane's public transportation system.
- Produced analytical reports to support decision-making for infrastructure planning and service optimization.
- Utilized advanced statistical tools to analyze survey data and generate insights.
- Presented research findings to stakeholders, facilitating informed decision-making.
- Developed and maintained databases for tracking industry developments and competitor activities.
Customer Support Representative
Iberia Airlines
01.2017 - 11.2018
- Addressed customer concerns/inquiries about their itinerary.
- Presented reports of any anomalies with booking platform.
- Assisted passengers with ticketing and reservation inquiries.
- Maintained accurate records of customer interactions and transactions.
- Guided passengers through check-in procedures and boarding processes.
- Ensured compliance with airline regulations and safety protocols during service interactions.
Education
B.B.A. - International Business
EAN University
Diploma of Business - Entrepreneurial Focus
Shafston College
Certificate - International Trade
Greystone College
Skills
- Operations Management
- Workflow Optimization
- Supply Chain Coordination
- Data Analysis & Reporting
- Strategic Planning
- Budgeting & Resource Allocation
- Staff Training & Leadership
- Microsoft Office Suite
- Asana
- Eatec
- Remote collaboration
- Performance reporting
- Customer relationship management
- Emergency response
- Staff recruitment
- Personnel training and development
- Coaching and mentoring
- Employee performance evaluation
- POS software
- Budget management
- Conflict de-escalation
- Project management
Certification
CPR, First Aid, and AED, American Red Cross, 01/01/25
Timeline
Department Manager
Island Spa & Sauna
09.2024 - 01.2026
Floor Manager
Island Spa & Sauna
12.2022 - 09.2024
Returns Processor Coordinator
Lyner
01.2022 - 11.2022
Operations Manager
Flordex SAS
01.2020 - 01.2025
Market Research Analyst
EY Sweeney
06.2019 - 03.2020
Housekeeping Department Manager
Facilities First
05.2019 - 10.2020
Customer Support Representative
Iberia Airlines
01.2017 - 11.2018
B.B.A. - International Business
EAN University
Diploma of Business - Entrepreneurial Focus
Shafston College
Certificate - International Trade
Greystone College