Maria Alejo
San Antonio
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
4
4
years of professional experience
Work History
Fraud Specialist
Citibank
12.2024 - Current
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Conducted regular audits of fraud controls, ensuring compliance with regulatory standards and identifying areas for improvement.
Caregiver
Outreach
03.2024 - 02.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Call Center Sales Representative
AT&T
04.2024 - 09.2024
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
Head Cashier
Lowes Home Improvment
03.2023 - 03.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Guided cashiers through training programs, leading to higher productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Shift Lead
Walgreens
03.2021 - 01.2023
- Ensured accurate completion of start and end-of-day tasks.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor - Business Management And Operations
Palo Alto College
San Antonio, TXAssociate Of Applied Business - Business Administration And Management
Palo Alto College
San Antonio, TX08.2024
High School Diploma - Computer And Information Systems Security
South San Antonio High School
San Antonio, TX06.2022
Skills
- Fraud prevention
- Cybersecurity awareness
- Verbal and written communication
- Investigation techniques
- Proficient in software
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Fraud Specialist
Citibank
12.2024 - Current
Call Center Sales Representative
AT&T
04.2024 - 09.2024
Caregiver
Outreach
03.2024 - 02.2025
Head Cashier
Lowes Home Improvment
03.2023 - 03.2024
Shift Lead
Walgreens
03.2021 - 01.2023
Bachelor - Business Management And Operations
Palo Alto College
Associate Of Applied Business - Business Administration And Management
Palo Alto College
High School Diploma - Computer And Information Systems Security
South San Antonio High School
Similar Profiles
Destiny FieldsDestiny Fields
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank
Zachary PedenZachary Peden
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank
Peyton OwensPeyton Owens
Collections Specialist at CitibankCollections Specialist at Citibank
Karina MerzKarina Merz
Fraud Analyst at CitibankFraud Analyst at Citibank
David BurattiDavid Buratti
Installer at Bell Glass & MirrorInstaller at Bell Glass & Mirror