MARIA ALFARO
Vero Beach,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Office Coordinator
Cleveland Clinic
06.2019 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
Interviewing Clerk
Florida Department of Health
10.2008 - 06.2019
- Assisted colleagues in resolving complex issues, contributing to improved team collaboration and problem-solving skills.
- Achieved high levels of customer satisfaction through active listening, empathy, and clear communication during interviews.
- Facilitated smooth communication between clients and staff by acting as the primary liaison.
- Continuously updated personal knowledge of company policies and industry best practices, ensuring accurate and up-to-date information was provided to clients during interviews.
- Enhanced data accuracy for company records by meticulously reviewing and verifying client information.
- Conducted thorough client interviews, ensuring all necessary paperwork was completed accurately and efficiently.
- Developed rapport with clients during interviews, creating a comfortable environment that encouraged open communication.
- Reduced errors in documentation through diligent proofreading and editing of written materials.
- Fostered positive relationships with clients, establishing trust and credibility throughout the interview process.
- Streamlined daily operations by maintaining an organized workspace for efficient document processing and filing.
- Collaborated closely with other departments to ensure seamless coordination for successful applicant intake procedures.
- Contributed to workplace improvements by providing constructive feedback on existing systems and suggesting new ideas for efficiency gains.
- Maintained confidentiality of sensitive information, adhering to strict privacy guidelines while handling client documents.
- Increased accuracy of demographic data collection through comprehensive interviewing techniques and meticulous record-keeping practices.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJSkills
- Schedule coordination
- Customer service
- Administrative support
- Client relations
- Scheduling
- Data entry
- Customer relations
- Scheduling and calendar management
- Organizational skills
- Employee training
- Office administration
- Clerical support
Timeline
Office Coordinator
Cleveland Clinic
06.2019 - Current
Interviewing Clerk
Florida Department of Health
10.2008 - 06.2019
High School Diploma -
Elizabeth High School
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