Maria Alvarado
Sacramento,CA
Summary
Business Development Coordinator experienced in identifying targets for potential business and facilitating conversations to build relationships and earn business. Creates attractive marketing materials for publishing and distribution. Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Overview
7
7
years of professional experience
Work History
SDR Manager
T3 Direct Marketing
Modesto, CA
03.2023 - 10.2023
- Conducted follow-up phone calls to prospective clients to assist sales team with meeting deadlines and exceeding goals.
- Assisted with identification and research of potential business opportunities.
- Supported content creation for presentations, proposals and pitch materials.
- Evaluated and managed new strategic business opportunities.
- Generated leads with successful cold calling of C-Level prospects and skilled use of persuasive communication skills.
- Called prepared lists of leads and read short scripts to promote lead generation, B2B insurance services and B2B financial service products and services.
- Maintained and recorded customer information in database.
- Engaged potential customers using mix of prepared statements and expertise in lead generation sales.
- Contacted private individuals or businesses by telephone to solicit sales.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Made appointments with interested customers according to schedule availability.
- Handled inbound telephone calls from interested customers.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Set up new accounts and listed personal, demographic and payment information in system.
BDC/ Interenet Sales
Southwest Kia Mesquite
Mesquite, TX
10.2017 - 02.2019
- Responded to internet inquiries and sales calls with knowledge acquired by communicating with all departments.
- Learned all of our make models trims and packages to assure clients needs.
- Managed sales client profiles, answered client inquiries quickly and leads efficiently.
- Generate sales appointments for customers to meet with Senior Management.
- Communicated between management, sales, and client to make sure clients needs were met.
- Answered chats and multi tasked with phones and salesmen management to assure business.
- Consistently exceeded sales goals.
Member Advocate
Teleperformance USA- United Healthcare
Dallas, TX
04.2017 - 05.2017
- Accurately documented, researched and resolved customer service issues.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.Referred unresolved customer grievances to designated departments for further investigation.
Team Lead
Teleperformance USA-Molina Healthcare
Dallas, TX
10.2016 - 03.2017
- Effectively managed a high-volume of inbound and outbound customer calls.Addressed and resolved customer complaints em pathetically and professionally.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.Identified chronic customer issues by creating and maintaining customer complaint log.Prepared reports and communication for management.
Education
High School Diploma -
Chico Senior High School
2010
Skills
- Bilingual (Spanish)
- Exceptional communication skills
- Skilled in call center operations
- Windows proficient
- Multi-line phone operation proficiency
- Credit card processing
- Exceptional workflow management
- Adheres to customer service procedures
- Customer-oriented
- Committed to maintaining data integrity
- Organized multi-tasker
- Strong problem solving aptitude
- Dedicated team player
- Project Management
- Verbal and Written Communication
- Performance Tracking and Evaluation
- Teamwork and Collaboration
- Problem Resolution
- Administration and Reporting
- Onboarding and Orientation
- Employee Development
- Project Planning
- Training and Development
- Work Planning and Prioritization
- Goal Setting
- Employee Coaching and Motivation
- Team Leadership
- Scheduling and Coordinating
- Documentation and Reporting
References
References available upon request.
Timeline
SDR Manager
T3 Direct Marketing
03.2023 - 10.2023
BDC/ Interenet Sales
Southwest Kia Mesquite
10.2017 - 02.2019
Member Advocate
Teleperformance USA- United Healthcare
04.2017 - 05.2017
Team Lead
Teleperformance USA-Molina Healthcare
10.2016 - 03.2017
High School Diploma -
Chico Senior High School
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