Summary
Overview
Work History
Education
Skills
Accomplishments
District Employee of the Month
Languages
Timeline
Generic
Maria Martinez

Maria Martinez

Summary

Results-oriented Assistant Branch Manager with extensive 8 years experience developing high net worth client relationships. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.

Overview

12
12
years of professional experience

Work History

Assistant Branch Manager

First Convenience Bank
08.2015 - 11.2023
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Maintained friendly and professional customer interactions.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.

Certified Nursing Assistant

Great Plains Nursing And Rehabilitation
08.2014 - 07.2015
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Documented patient information and care activities in electronic health record.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.

Crew Member Cook

Burger King
02.2012 - 12.2013
  • Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
  • Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
  • Operated grills, fryers and ovens to cook food items.
  • Prepared food items according to recipe to drive quality and consistency.

Education

High School Diploma -

Dumas High School
Dumas, TX
05-2014

Skills

  • Banking
  • Operations management
  • Business development
  • Team development
  • Compliance management
  • Audit preparation
  • Staff education and training

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.

District Employee of the Month

Out of 6 other branches with about 7 employees in each, I would exceed my sales goals, zero check losses, and perfect balancing.

I won that award twice. But after becoming an Assistant Manager I wasn't eligible for it anymore. Nevertheless, I would still excel goals and outshine other Assistant Managers.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Branch Manager

First Convenience Bank
08.2015 - 11.2023

Certified Nursing Assistant

Great Plains Nursing And Rehabilitation
08.2014 - 07.2015

Crew Member Cook

Burger King
02.2012 - 12.2013

High School Diploma -

Dumas High School

Similar Profiles

CREATE PROFILE
Maria Martinez