Maria Andrade
Algonquin,IL
Summary
Highly motivated and committed Bilingual Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Advocate Aurora Health
07.2023 - Current
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Schedule appointments for Family Medicine, Internal Medicine, all specialties in all of Illinois and Wisconsin
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Triage call, take messages, medication refills and route to the correct provider pool.
Certified Medical Assistant
Advocate Health Care
09.2021 - 07.2023
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure
- Check messages on a daily basis, return phone calls, schedule appointments, route calls to correct facility, call pharmacies for medications, check faxes, submit prior authorizations, answer phone calls.
- Sanitized, restocked and organized exam rooms and medical equipment.
Certified Medical Assistant
Northwestern Family Medicine
09.2019 - 01.2021
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens, administered injections, EKG's, ear irrigations, school physicals,etc.
- Called patients with test results, prior authorizations, FMLA paperwork, pended medication refills using EPIC system, scheduled appointments.
- Worked as PCT in hospital during pandemic with COVID-19 patients, assisted RN's and providers. Documented vitals, feedings, changes into patients charts. Gave report to next PCT before leaving shift.
Certified Medical Assistant
Advocate Medical Group
01.2017 - 05.2019
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed 30 patients to exam rooms, fielded questions and prepared for physician examinations. Checked vitals, and documented results with accuracy.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Medical Assistant
Barrington Pain And Spine Institute
11.2014 - 12.2016
- Front desk,check in patients, answer phones, post op calls, faxes.
- Room 15-20 patients,assist nurse with prepping patients for procedures, remove IV's, wheel patients to main entrance for pickup after sedation.
- Prepped paper charts, made sure CT scans,MRI's were collected before patient appointments, cleaned and stock rooms on daily basis before end of day.
- Obtained pre- and post-treatment vital signs and weight.
Medical Assistant
Lawndale Christian Health Center
12.2009 - 07.2013
- Roomed 30 patients daily, checked vitals,school physicals, hearing/vision tests, ear irrigations, colpos' set-up pap trays, collected specimens, administered vaccines.
- General office work,faxes,translated if needed for RN's and providers, take messages.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Sanitized, restocked and organized exam rooms and medical equipment.
Education
Medical Assistant Diploma -
Everest College
North Aurora, IL2008
Skills
- EPIC/Athena system
- Bilingual-Spanish speaking, writing, and reading
- Experience in Family Practice, Internal Medicine, Pediatrics, OB/GYN, and Pain Management
- Medical Terminology
Timeline
Call Center Representative
Advocate Aurora Health
07.2023 - Current
Certified Medical Assistant
Advocate Health Care
09.2021 - 07.2023
Certified Medical Assistant
Northwestern Family Medicine
09.2019 - 01.2021
Certified Medical Assistant
Advocate Medical Group
01.2017 - 05.2019
Medical Assistant
Barrington Pain And Spine Institute
11.2014 - 12.2016
Medical Assistant
Lawndale Christian Health Center
12.2009 - 07.2013
Medical Assistant Diploma -
Everest College