Maria Arias
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in dental offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff.
Contribute to high-volume dental practices by providing exceptional customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Treatment Plan Coordinator
1 Year 3 Months- Maintained confidentiality of patient data.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Reviewed each step of patient dental care and made proactive adjustments to avert issues.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Met with patients and families to discuss dental care and plan of action for future.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and staff by closely reviewing dental charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Educated patients by explaining preparation instructions for upcoming dental procedures.
Office Manager
18 Years 7 Months- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Completed bi-weekly payroll for 6 employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Achieved specific team objectives and collection activity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.