Maria Arriola
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Representative
Rock Quarry Enterprises
02.2021 - 05.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Completed weekly and daily invoicing and billing for customer service team.
- Updated account information to maintain customer records.
- Proficient in Microsoft Office software.
- Worked independently while being a remote customer service representative.
- Maintained a quiet work space to work from home.
Customer Service Representative
Liberty Management Inc
10.2013 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times. While handling daily work tasks on the computer.
- Updated account information to maintain customer records through our online system.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Proficient in Microsoft Office software.
Waitress
Chili's Bar and Grill
06.2012 - 10.2013
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Education
Some College (No Degree) - Associates of Arts- Teaching/Education
Northwest Vista College
San Antonio, TX05.2025
High School Diploma -
Southwest High School
San Antonio, TX06.2012
Skills
- Call handling
- Payment collection
- Client relations
- Scheduling and calendar management
- Data entry
- Multitasking
- Complaint Resolution
- Computer skills
- Data management
- Report writing
- Efficient in Microsoft software
- Organized
- Eagerness to learn new software and other skills
- Call Management
- Account Updating
- Problem Resolution
- Multi-Line Phone Talent
- Active Listening
- Problem Solving Skills
- Attentive
Timeline
Remote Customer Service Representative
Rock Quarry Enterprises
02.2021 - 05.2022
Customer Service Representative
Liberty Management Inc
10.2013 - 04.2020
Waitress
Chili's Bar and Grill
06.2012 - 10.2013
Some College (No Degree) - Associates of Arts- Teaching/Education
Northwest Vista College
High School Diploma -
Southwest High School
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