Maria A Santos Salazar
Administrative Assistant
Waxahachie,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Language
Work History
Travel Agent
Cruise Brother’s Travel Agency / Rhode Island, Florida
Rhode Island, FL
01.2018 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Designed personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
Customer Service Rep
Child and family and Guidance Center/ Burnett’s Staffing
Waxahachie, Texas
09.2024 - 12.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Office Manager
Executive Renovation & Construction Pros
Duncanville, Texas
01.2016 - 09.2024
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Medical Office Assistant
Southwest Regional Orthopedics & Sports Medicine
Dallas, TX
08.2014 - 12.2015
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
- Supported clinical staff in delivering high-quality care through timely completion of necessary administrative tasks.
Legal Assistant
The Law Office if Michael P. Kelly
Dallas, TX
06.2012 - 07.2014
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Medicaid Benefits Clerk
Texas Department of Human Services
Grand Prairie, Texas
02.2010 - 05.2012
- Ensured compliance with federal, state, and local regulations by staying current on benefit laws and policies.
- Maintained accurate employee records through diligent attention to detail and consistent data entry practices.
- Maintained benefit forms and kept data current and available on company internal website.
Education
Legal Administrative Assistant - Legal
Lawyer's Assistant School
Fort Worth, TX01-1995
High School Diploma -
North Texas Christian Academy
Fort Worth, TX01-2012
CNA - Nursing
Mansfield Business School
Dallas, TX08.1992
Skills
Office administration
Data entry
Computer skills
Clerical support
Customer service
Appointment scheduling
Research
Call center experience
Timeline
Customer Service Rep
Child and family and Guidance Center/ Burnett’s Staffing
09.2024 - 12.2025
Travel Agent
Cruise Brother’s Travel Agency / Rhode Island, Florida
01.2018 - Current
Office Manager
Executive Renovation & Construction Pros
01.2016 - 09.2024
Medical Office Assistant
Southwest Regional Orthopedics & Sports Medicine
08.2014 - 12.2015
Legal Assistant
The Law Office if Michael P. Kelly
06.2012 - 07.2014
Medicaid Benefits Clerk
Texas Department of Human Services
02.2010 - 05.2012
CNA - Nursing
Mansfield Business School
Legal Administrative Assistant - Legal
Lawyer's Assistant School
High School Diploma -
North Texas Christian Academy