Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Maria Ashurova

Boise,ID

Summary

Sales associate with expertise in customer service and teamwork from the time at Michaels Craft Store. Excelled in engaging customers, enhancing store visual appeal, and creating loyalty through effective communication and problem-solving skills. Demonstrated ability to meet deadlines and manage time efficiently, contributing to positive business outcomes. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently upholding clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.

Overview

2
2
years of professional experience

Work History

Barista

Urban Fox Coffee & Boba
Boise, Idaho
09.2024 - Current
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Checked brewing equipment for proper functionality.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Sales Associate

Michaels Craft Store
11.2022 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Centennial High School
Boise, ID
05.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Meeting deadlines
  • Merchandising knowledge
  • Cleaning techniques
  • Opening and closing duties
  • Tea expertise
  • Multitasking and organization
  • Attention to detail

Affiliations

  • Baking
  • Reading
  • Playing board games
  • Cleaning

Accomplishments

  • Employee of the Month twice at Michael's Craft Store.
  • Student of the Month at Centennial High School.

Languages

Russian
Professional

Timeline

Barista

Urban Fox Coffee & Boba
09.2024 - Current

Sales Associate

Michaels Craft Store
11.2022 - 05.2024

High School Diploma -

Centennial High School

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Maria Ashurova