Maria Aulestia
Allentown,PA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pratt Industries
02.2021 - Current
- Managed challenging situations effectively, remaining composed under pressure while resolving conflicts.
- Entered any customer complaints and addressed customer inquiries to ensure satisfaction to avoid any mishaps for future orders.
- Interacted with the customer and sales reps building and maintaining positive interactions.
- Processed new items, completed NIC documentation. Making sure items were checked efficiently before proceeding to upper management.
Medical Assistant/Receptionist
Urology Group
12.2018 - 01.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Expedited lab results retrieval process by establishing strong relationships with LabCorp and AccuLab .
Medical Assistant/Receptionist
West Hudson Medical Group
10.2017 - 12.2018
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Career Services Assistant
Berkeley College
02.2017 - 09.2017
- Conducted scheduled resume and interview workshops and job search training to promote gainful employment for other college students.
- Organized impactful guest speaker events featuring industry professionals sharing insights and experiences from various fields.
- Advised students on job search strategies, resume development and interviewing.
- Enhanced student engagement by implementing innovative career services programs and events.
Education
Associate of Science - Health Sciences
Berkeley College
Newark, NJ05-2017
Skills
- Customer service
- Document management
- Microsoft Office
- Problem solving
Certification
- Advanced Cardiac Life Support (ACLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- EKG Technician Certification (CET) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Customer Service Representative
Pratt Industries
02.2021 - Current
Medical Assistant/Receptionist
Urology Group
12.2018 - 01.2021
Medical Assistant/Receptionist
West Hudson Medical Group
10.2017 - 12.2018
Career Services Assistant
Berkeley College
02.2017 - 09.2017
Associate of Science - Health Sciences
Berkeley College
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