Maria Avila
Hammond,IN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Guidance Secretary
School City Of Hammond
01.2021 - 04.2024
- Managed confidential student records with accuracy and care, maintaining privacy standards as required by law.
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Managed filing system, entered data and completed other clerical tasks.
- Communicated with other school districts to get accurate student records for transfer students.
- Facilitated registration processes for new students by collecting required documentation and inputting data into the system accurately.
Secretary
East Chicago Lighthouse Charter School
08.2012 - 12.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
- Documented visitor sign-ins and notify staff or department upon arrival.
- Corrected discrepancies and posted daily summary report on absences.
- Contributed to a positive school atmosphere by greeting students, staff, and visitors professionally and courteously each day.
Slot Administrative Coordinator
Resorts Casino and Hotel
06.2007 - 06.2009
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Scheduled team members and maintained attendance records.
VIP Coordinator/Call Center/PBX Operator
Resorts Casino and Hotel
09.2003 - 06.2007
- Managed and maintained detailed guest profiles, which led to deeper insights into preferences and patterns that could be leveraged for future marketing initiatives.
- Approved and issued complimentary services to mid and high end rated players based on established guidelines.
- Maintained excellent phone etiquette while handling customer complaints as well as redirecting difficult disputes to appropriate authorities.
- Responsible for booking hotel and dinner reservations, invitation events, as well as coordinating guests transportation.
- Operated and utilized WINET, LMS, CMS, EMS and ARTS systems to obtain data for required or requested information.
Education
Psicología Infantil – Psychology Major
UANL Universidad Autónoma De Nuevo León
Skills
- Bilingual, English/Spanish
- Office Administration
- Appointment Scheduling
- Exceptional organization
- File Management
- Data entry proficiency
Timeline
Guidance Secretary
School City Of Hammond
01.2021 - 04.2024
Secretary
East Chicago Lighthouse Charter School
08.2012 - 12.2017
Slot Administrative Coordinator
Resorts Casino and Hotel
06.2007 - 06.2009
VIP Coordinator/Call Center/PBX Operator
Resorts Casino and Hotel
09.2003 - 06.2007
Psicología Infantil – Psychology Major
UANL Universidad Autónoma De Nuevo León