Maria Avila
Hammond,IN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Guidance Secretary
School City Of Hammond
Hammond Central Hammond, IN
01.2021 - 04.2024
- Managed confidential student records with accuracy and care, maintaining privacy standards as required by law.
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Managed filing system, entered data and completed other clerical tasks.
- Communicated with other school districts to get accurate student records for transfer students.
- Facilitated registration processes for new students by collecting required documentation and inputting data into the system accurately.
Secretary
East Chicago Lighthouse Charter School
East Chicago, IN
08.2012 - 12.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
- Documented visitor sign-ins and notify staff or department upon arrival.
- Corrected discrepancies and posted daily summary report on absences.
- Contributed to a positive school atmosphere by greeting students, staff, and visitors professionally and courteously each day.
Slot Administrative Coordinator
Resorts Casino and Hotel
East Chicago, IN
06.2007 - 06.2009
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Scheduled team members and maintained attendance records.
VIP Coordinator/Call Center/PBX Operator
Resorts Casino and Hotel
East Chicago, IN
09.2003 - 06.2007
- Managed and maintained detailed guest profiles, which led to deeper insights into preferences and patterns that could be leveraged for future marketing initiatives.
- Approved and issued complimentary services to mid and high end rated players based on established guidelines.
- Maintained excellent phone etiquette while handling customer complaints as well as redirecting difficult disputes to appropriate authorities.
- Responsible for booking hotel and dinner reservations, invitation events, as well as coordinating guests transportation.
- Operated and utilized WINET, LMS, CMS, EMS and ARTS systems to obtain data for required or requested information.
Education
Psicología Infantil – Psychology Major
UANL Universidad Autónoma De Nuevo León
Skills
- Bilingual, English/Spanish
- Office Administration
- Appointment Scheduling
- Exceptional organization
- File Management
- Data entry proficiency
Timeline
Guidance Secretary
School City Of Hammond
01.2021 - 04.2024
Secretary
East Chicago Lighthouse Charter School
08.2012 - 12.2017
Slot Administrative Coordinator
Resorts Casino and Hotel
06.2007 - 06.2009
VIP Coordinator/Call Center/PBX Operator
Resorts Casino and Hotel
09.2003 - 06.2007
Psicología Infantil – Psychology Major
UANL Universidad Autónoma De Nuevo León