Maria Avila
Red Rock,USA
Summary
To obtain a full time position that will allow me to implement my existing administrative skills and relationship buildings skills to a positive and challenging environment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Patient Access Representative PRN
Exceptional Community Hospital
Eloy, Arizona
2025 - Current
- Managed patient check-in and check-out processes efficiently.
- Verified insurance information and collected co-payments accurately.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Resolved patient inquiries promptly, improving overall satisfaction with the access experience.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Service Representative
Northwest Urgent Care
Oro Valley, Arizona
2025 - Current
- Verified insurance information and collected co-payments accurately.
- Assisted patients with scheduling appointments and resolving inquiries.
- Collaborated with clinical staff to ensure smooth patient flow throughout facility.
- Participated in training new staff members on registration procedures and system usage best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Administrative Coordinator
Catalina Eye Care
Tucson, AZ
2023 - 2025
- Cross trained as a Surgical Coordinator- Shadowed various Surgeries alongside Ophthalmologist.
- Communication between patient, Doctors and Surgery center. Maintained Surgical Documentation for Surgery Day.
- Supported office operations by managing correspondence and communications.
- Greet patients and schedule with appropriate providers based on their individual needs.
- Insurance verification.
- Explain policies, procedures, and services to patients and their families
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Answered phone calls, provided information and connected callers to appropriate personnel. Schedule small in office procedures/appointments.
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
Scheduler/Check In/Check Out
Pima Pain Center
Tucson, Arizona
03.2023 - 09.2023
- Scheduling follow appointments and procedures
- Medical billing and coding
- Insurance authorizations/referrals
- Communicated schedule changes effectively throughout the organization when necessary.
Care Coordinator
Casa de la Luz
08.2022 - 02.2023
- Staff scheduling
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends. Communicated with patients with compassion while keeping medical information private.
- Developed relationships with community organizations to enhance resource availability for patients in need.
- Monitored patient progress, documenting changes and adjusting care plans as needed for optimal outcomes.
Global Health Unit Coordinator
Banner University Medical Center
Tucson
03.2022 - 07.2022
- Assisted charge nurse in daily administrative duties
- Distribute patient labels and wristbands
- Communication liaison between various departments within the hospital
- Worked with 3 medical units within the hospital to ensure an easy flow of admissions and discharges Maintained office supplies
- Update database/Manage filing system
Hospital- Guest Services
Banner University Medical Center
Tucson
09.2019 - 03.2022
- Welcomed visitors with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Answered multi telephone line and directed calls
Front Office Clerk
Orange Grove Animal Hospital
01.2017 - 09.2019
- Maintained issues log to quickly resolve problems Built customer relations to quickly identify and address questions or concerns
- Medical records
- Scheduled appointments and surgeries
- Multi telephone line
Education
High School Diploma - undefined
Ironwood Ridge High School
Oro Valley, AZSkills
- Calendar management
- Records requests
- Surgical Coordinator
- Medical record requests Customer service Hipaa Compliance
- Medical Coding
- Patient Registration and Scheduling
- Documentation and recordkeeping multi line phone system
- Staff Training & Leadership
- Insurance Verification and Authorization
Timeline
Scheduler/Check In/Check Out
Pima Pain Center
03.2023 - 09.2023
Care Coordinator
Casa de la Luz
08.2022 - 02.2023
Global Health Unit Coordinator
Banner University Medical Center
03.2022 - 07.2022
Hospital- Guest Services
Banner University Medical Center
09.2019 - 03.2022
Front Office Clerk
Orange Grove Animal Hospital
01.2017 - 09.2019
High School Diploma - undefined
Ironwood Ridge High School
Patient Access Representative PRN
Exceptional Community Hospital
2025 - Current
Patient Service Representative
Northwest Urgent Care
2025 - Current
Administrative Coordinator
Catalina Eye Care
2023 - 2025