Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maria Ayala

Sterling,VA

Summary

Bilingual and experienced with handling customer interactions and resolving issues promptly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Agent

United Airlines
12.2021 - Current
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.

Dental Assistant/Insurance Coordinator

Pediatric Dentistry Of Reston- N. Kalantar, DDS
02.2021 - 01.2024
  • Record Daily 10-20 patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Generated reports to track insurance verifications and claim progress.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Posted payments to accounts and maintained records.

Administrative Coordinator

Superkids Pediatric Dentistry Sterling
07.2017 - 02.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Managed master calendar and scheduled appointments for 2 providers based on optimal patient loads and clinician availability.
  • Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.

Dental Lab Technician

Virginia Dental Solutions
01.2013 - 01.2017
  • Set up and breakdown examination room and dental trays in preparation for examinations and procedures.
  • Manage infection control - prepare and sterilize instruments and equipment.
  • Alerted other staff when patients arrived and prepared records for dentist review.
  • Displayed expert use of Desco/Dentrix computer scheduling program to manage patient appointments.
  • Politely answered phones and scheduled or confirmed office appointments and surgeries.

Education

Certificate - Early Childhood Development

Northern Virginia Community College
Annandale, VA

Certification - Dental Assistant

Metropolitan Institute of Health And Technology
Sterling, VA

Certificate - Criminal Justice

Northern Virginia Community College
Annandale, VA

Skills

  • Fluent in Spanish
  • Keeps attention consistent in difficult situations
  • Strong organizational skills
  • Data-driven decision maker
  • Multitasking proficiency
  • Implementing strategies for continuous improvement
  • Strategic organizer
  • Collaborative teamwork
  • Effective communication skills
  • Customer complaint resolution
  • Effective conflict resolution

Certification

  • Dental X-Ray Certified
  • First Aide and AED Certified
  • Dentrix Certified

Timeline

Customer Service Agent

United Airlines
12.2021 - Current

Dental Assistant/Insurance Coordinator

Pediatric Dentistry Of Reston- N. Kalantar, DDS
02.2021 - 01.2024

Administrative Coordinator

Superkids Pediatric Dentistry Sterling
07.2017 - 02.2021

Dental Lab Technician

Virginia Dental Solutions
01.2013 - 01.2017

Certificate - Early Childhood Development

Northern Virginia Community College

Certification - Dental Assistant

Metropolitan Institute of Health And Technology

Certificate - Criminal Justice

Northern Virginia Community College

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Maria Ayala