Maria Ayala
Kennewick
Summary
Energetic Intern interested in promoting positive patient experiences through dedication, quality assurance and customer service support. Desiring internship in a career path.
strong background in quality assurance, focused on implementing effective testing strategies and ensuring high standards are met. Known for driving team collaboration and adapting seamlessly to changing project needs. Skilled in test automation, defect tracking, and process improvement, with emphasis on delivering consistent results. Dependable and results-driven, ready to contribute to impactful quality assurance initiatives.
Seeking to leverage these abilities in new and challenging field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance
Michael Foods
Britt, IA
09.2022 - 11.2025
- Interact with USDA on a regular basis for compliance with SSOP plan and pre-op inspections
- Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
- Do pre-op inspection for breaking machine, Silo’s, Tankers, Pasteurizer’s, and blenders for mixing ingredients
- Streamlined quality assurance processes, resulting in increased efficiency and accuracy.
- Filled out all the required HACCP paperwork at the end of the shift and communicate any maintenance necessary
- Silo’s check every 2hrs+30mnts for liquid egg to meet customer spec
- Complete Weekly ATP swabbing after every inspection if any high result add to a tracking system and re-swab after it has been rescrubbed and rinse
- Also complete Monthly Cultural swabbing if needed after every inspection
- Calibrations for temperature thermometer for silo’s and tanker bay
- Titration checks for sanitizer PPM in sinks( Tanker bay room, Silo room, HTST/Pasteurizer room and mixing room)
- Check product Solid’s, Salt and PH if requested by production supervisor and keep record of results assuring it meets acceptable results
- Pull inbounds/outbounds samples also check Solid’s, Salt and PH. Assuring it meets acceptable results
- Improved data integrity by implementing rigorous validation processes and quality assurance measures.
- Conducted thorough quality assurance testing, ensuring a polished final product for release.
- Conducted timely audits of internal processes for quality assurance purposes.
- Reduced errors in assessments by conducting thorough quality assurance checks before final submission.
Candler/Breaker, Cooler Inventory
Centrum Valley Farms
Dows, IA
09.2020 - 08.2022
- Receiving and unloading trucks
- Operated machinery for efficient processing of agricultural products.
- Ensured compliance with safety protocols in fast-paced environment.
- Coordinated workflow to optimize production schedules and minimize downtime.
- Trained new employees on equipment operation and safety standards.
- Monitored product quality and implemented corrective measures as needed.
- Assisted in inventory management, tracking supplies, and reducing waste effectively.
- Conducted regular equipment audits, recommending replacements or upgrades when necessary for optimal functionality.
- Fostered a positive work environment through teamwork, open communication channels, and proactive problem-solving approaches.
- Delivered consistent results under high-pressure situations by effectively prioritizing tasks.
Sanitation
Centrum Valley Farms
Dows, IA
06.2020 - 09.2020
- Clean all parts and equipment and put them back together (Pumps, Press, Breakers, Etc.) using proper lock out/tag out procedures
- Maintained a clean and organized pantry, adhering to strict sanitation standards and regulations.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Operating and monitoring APT system and belt CIP system to ensure proper cleaning of equipment.
- Kept log of sanitation progress to reorganize cleaning schedules and order supplies when needed.
- Improved safety by adhering to health and sanitation guidelines during food handling.
- Maintained high sanitation standards by regularly cleaning workspaces, equipment, and utensils.
Customer Service Representative
Vantage Appareal
Santa Ana, CA
08.2018 - 04.2020
- Recording details of inquiries, complaints/comments, as well as actions taken
- Guided customers in product selection, enhancing overall satisfaction and loyalty.
- Collaborated with team members to improve response times and service quality standards.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Crew Member
Jack in the Box
Pasco, WA
06.2016 - 08.2018
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization of work area.
- Operated point-of-sale systems accurately, ensuring seamless transactions for customers.
- Assisted in training new crew members on standard operating procedures and best practices.
- Monitored food safety standards, ensuring compliance with health regulations at all times.
Education
High School Diploma -
College and Career Preparation Academy
Santa Ana, CA01-2019
Skills
- Problem-solving & Self-motivation
- Quality assurance measures
- Team work & Collaboration
- Adaptability,
- Bilingual (Spanish)
- Data entry
- Critical thinking
- Active listening
- Customer service
- Chemical handling
- Sanitation regulations
- Punctual and reliable
Certification
- Food Handling Certificate.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Assurance
Michael Foods
09.2022 - 11.2025
Candler/Breaker, Cooler Inventory
Centrum Valley Farms
09.2020 - 08.2022
Sanitation
Centrum Valley Farms
06.2020 - 09.2020
Customer Service Representative
Vantage Appareal
08.2018 - 04.2020
Crew Member
Jack in the Box
06.2016 - 08.2018
High School Diploma -
College and Career Preparation Academy