María Barrera

I outreach to merchants in the US and Canada that are looking to get funded so that they can expand and grow to the next level. I educate them on the different products we have according to their FICO score, years in business, monthly revenue, risk of business, cash flow and industry. I offer MCA’s, SBA Loans, Lines of Credit, Term Loans, Equipment Loans, Start Up funding, Fix and Flip Loans and Real Estate Backed Loans as well as Credit Restoration.

• I convert leads, exceeding sales targets. Making 100+ calls a day.
• Collect documents such as contracts, bank statements, tax returns, Photo ID, credit reports.
• I build and maintain relationships with the merchant by asking if they need more funding after a few months and by rewarding them with a referral program.
• Assist the merchant in completing the Bank Verification, ID verification.
• Maintain accurate records of the merchants interactions and transactions using CRM, text messages and emails.

I was responsible for selling dental treatments for Americans and Canadians traveling overseas for huge savings I coordinated flights, shuttle services and assisted until they fully finished with their treatments.

• Handled 50+ daily tasks.
• Communicated effectively with 50+ dental clinics through calls and Whatsapp.
• Managed inbound and outbound calls, chat and emails simultaneously.
• Generated revenue of 40-60k usd monthly.

I helped latinos in the US get a financial loan, all via chat and FB. I was responsible for finding the next Success Story that would later be shared on all social media platforms.

• Prequalified the leads via email, text and calls.
• Assisted with the online application, explained requirements, interest rates etc.
• Redirected special inquiries to other departments through CRM.
• Coordinated zoom calls between the customer and the marketing team.

I worked as a junior supervisor without the title. I would follow-ups on chargebacks, missing payments, fraud prevention and de-escalated calls.

• Helped the passenger manage their booking, some requests would often include: date changes, room upgrades, modify the meal plan, special requests, cancellations, refunds on car, hotel, flights, train and ferry tickets.
• B2B and B2C calls.

Inbound sales calls

I assisted timeshare owners on how to use their points, trade their property and renew their membership. The timeshare owners were often promised miracles in the sales room so by the time they called there were already mad they couldn't trade their property for the one they had hoped for.

• Excellent objection handling because the members were hard to work with.
• Awarded Top Guide 5 times in a year for my sales performance
• Side by side sales coaching for new hires and bottom performance agents.