Maria Barrios Perez
Spring,TX
Summary
A communicative customer service professional motivated to maintain customer satisfaction and contribute to company success with over four years’ experience in telephone and face-to-face customer service. Managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Mygrant Glass Co
Houston , TX
03.2021 - Current
- Answer and direct 30+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and cancelling accounts
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrate excellent communication skills in resolving product and consumer complaints.
- Assist customers with product selection, ordering, billing, returns, exchanges and technical support and received a 90% average customer satisfaction rating, winning “Employee of the Month” in April of 2023
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
Warehouse Associate
Spectrum Catering
Conroe, TX
08.2019 - 03.2020
- Organize warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Pack goods for shipment in accordance with customer instructions.
- Receive and process incoming shipments, verifying accuracy of items against purchase orders.
Restaurant Team Member
Chipotle
The Woodlands, TX
08.2018 - 08.2019
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Ensured all dishes were prepared according to restaurant standards.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Processed payments accurately and efficiently using POS system.
Education
Associate of Applied Science - Businees Administration - Human Resources
Lone Star College System
Spring, TX05-2024
High School Diploma -
College Park High School
The Woodlands, TX05.2019
Skills
- Inbound and Outbound Calling
- Conflict Resolution
- Active Listening
- Experience with Microsoft Office – Word & Excel
- Problem-Solving Abilities
- Strong Interpersonal Skills
- Spanish Fluency
Timeline
Customer Service Representative
Mygrant Glass Co
03.2021 - Current
Warehouse Associate
Spectrum Catering
08.2019 - 03.2020
Restaurant Team Member
Chipotle
08.2018 - 08.2019
Associate of Applied Science - Businees Administration - Human Resources
Lone Star College System
High School Diploma -
College Park High School
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