MARIA BEAUMONT
Las Vegas
Summary
Customer-focused professional with extensive experience providing exceptional service in fast-paced, high-volume environments. Skilled at assisting customers, resolving concerns, managing multiple priorities, and maintaining a professional demeanor under pressure. Strong communication and interpersonal skills with a proven ability to build rapport with diverse individuals and deliver positive customer experiences. Seeking to leverage hospitality and service expertise as an Airline Customer Service Agent.
Overview
1
1
Certification
Work History
Server
Chickie's & Pete's
Las Vegas, NV
- Delivered exceptional customer service in a fast-paced environment serving a high volume of guests.
- Responded promptly to customer inquiries and resolved concerns professionally.
- Maintained accuracy while processing orders and handling multiple requests simultaneously.
- Collaborated with team members to ensure efficient service and customer satisfaction.
- Demonstrated strong communication skills when interacting with guests from diverse backgrounds.
Food Runner
SAFTA 1964 (Wynn Las Vegas)
Las Vegas, NV
- Coordinated effectively with servers and kitchen staff to ensure timely service delivery.
- Assisted in maintaining smooth operations during peak business periods.
- Prioritized tasks efficiently while maintaining attention to detail.
- Supported guests by responding courteously to requests and ensuring satisfaction.
Server
Ai Fiori
- Delivered personalized service to guests while maintaining professionalism and efficiency.
- Assisted customers with questions, recommendations, and special requests.
- Resolved issues quickly to ensure guest satisfaction and retention.
- Maintained comprehensive knowledge of products and services to support customer needs.
Education
Bachelor of Science - Food Service and Institutional Management
Universidad de Santa Isabel
Naga City, Philippines01-2016
Skills
- Customer Service Excellence
- Passenger Assistance and Support
- Conflict Resolution
- Effective Communication
- Problem Solving
- Team Collaboration
- Multitasking and Time Management
- Complaint Handling
- Attention to Detail
- Cross-Cultural Communication
- Computer and POS Systems
- Safety and Compliance Awareness
Certification
- Southern Nevada Food Handler Card (Current)
- TAM Card (Current)
- Sheriff’s Card (Current)
ADDITIONAL QUALIFICATIONS
- Experienced working in customer-facing roles requiring professionalism and adaptability.
- Comfortable assisting individuals from diverse cultural and linguistic backgrounds.
- Strong ability to remain calm and courteous in high-pressure situations.
- Dedicated to providing outstanding service and creating positive customer experiences.
Languages
English
Timeline
Server
Chickie's & Pete's
Food Runner
SAFTA 1964 (Wynn Las Vegas)
Server
Ai Fiori
Bachelor of Science - Food Service and Institutional Management
Universidad de Santa Isabel