Maria Bickham
Jackson,MS
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Sagility
Jackson, US
10.2022 - 12.2023
- Handled customer inquiries through phone and email channels efficiently.
- Resolved complaints by actively listening and providing appropriate solutions.
- Maintained knowledge of products and services to assist customers effectively.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Sales Associate
rue21
Ridgeland, US
05.2021 - 12.2021
- Described merchandise and explained use, operation, and care.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Retail Sales Associate
WIS International
Jackson, US
08.2019 - 10.2019
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
Education
Some college - Criminal justice
East Central Community College
Decatur, MS05.2019
High school diploma -
Forest Hills High School
Jackson, MS05.2018
Skills
- 40 WPM
- Professional phone voice
- Call handling
- Quality control
- Account updating
- Prospecting skills
- Customer service optimization
- Call control skills
- Gathering information
- Technical troubleshooting
- Inbound phone call management
- Database research
- Answering questions
- Inbound phone calls
- Customer support
- Documentation and reporting
- Call center customer service
- Performance monitoring
- Payment processing
- Call documentation skills
- CRM navigation
- Sales expertise
- Sales closing
- Medical terminology
- Tax planning
- Microsoft teams
- Outlook configuration
Personal Information
Authorized To Work: US
Timeline
Call Center Representative
Sagility
10.2022 - 12.2023
Sales Associate
rue21
05.2021 - 12.2021
Retail Sales Associate
WIS International
08.2019 - 10.2019
Some college - Criminal justice
East Central Community College
High school diploma -
Forest Hills High School