Symyr Lawrie
Philadelphia,PA
Summary
Dynamic professional with a proven track record at Innova Solutions, excelling in customer service and quality assurance. Skilled in call center operations and data entry, demonstrated by surpassing team goals through exceptional client satisfaction rates. Expert in handling high-volume calls and managing customer accounts, showcasing strong communication and organizational abilities.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Innova Solutions
2023.10 - 2024.06
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Warehouse Worker
Amazon
2021.09 - 2022.02
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Education
High School Diploma -
M.L.K Jr High School
Philadelphia, PA06.2021
Skills
- Payment Processing
- Report Preparation
- Quality Assurance
- Customer Service
- Account updating
- Call Control
- Data Entry
- Account Management
- Communicating with clients
- 40 WPM
- Inbound phone calls
- Call Center Operations
Timeline
Call Center Representative
Innova Solutions
2023.10 - 2024.06
Warehouse Worker
Amazon
2021.09 - 2022.02
High School Diploma -
M.L.K Jr High School
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