Maria Bliss
DERBY
Summary
Detail-oriented insurance agent skilled in problem-solving and cross-selling. Proven ability to guide clients in selecting personalized insurance plans while maintaining high ethical standards and professionalism in all interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Insur Group DBA Royer Camp & Associated
Newport
07.2025 - Current
- Guided clients in selecting insurance plans tailored to specific needs.
- Educated clients on coverage options and benefits of various insurance products.
- Identified cross-selling opportunities for additional policies or services.
- Handled customer inquiries with clear, concise explanations.
- Responded promptly to customer questions via phone and email professionally.
- Assisted with billing inquiries, payment processing, and service-related issues.
- Reviewed existing policies at renewal and upon request for updates.
- Processed applications, policy changes, renewals, and cancellations accurately.
Insurance agent
Rock Insurance agency
Barton
05.2021 - 07.2025
- Collaborated with underwriters to assess risks and develop tailored insurance options for clients.
- Delivered customer service through effective communication and problem-solving, enhancing client satisfaction.
- Analyzed client information to recommend appropriate coverage options.
Customer Service Representative
Rock Insurance Agency
Barton
01.2021 - 05.2021
- Maintained professionalism in stressful situations, effectively resolving customer issues to ensure a positive experience.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Collected deposits or payments and arranged for billing.
- Answered customer questions, providing accurate information to enhance product understanding and service satisfaction.
Volunteer driver
Rural Community Transport
Newport
07.2019 - 01.2021
- Maintained accurate records of trips and client interactionstionstionstionstionstionstionstions
- Ensured customer satisfaction through attentive service and support, fostering positive relationships.
- Maintained accurate records of trips and client interactionstionstionstionstionstionstions
Education
Some College (No Degree) - Computer And Information Sciences
Vermont Technical College
Randolph, VTSome College (No Degree) - General Studies
CCV
Newport, VTSkills
- Auto insurance
- Property insurance
- Claim management
- Relationship building
- Client support
- Cross-selling
- Problem solving
- Professionalism and ethics
- Effective communication
Certification
- Property and Casualty License NPN: 19955535 eff. 4/1/2025-3/31/2027
Timeline
Licensed Insurance Agent
Insur Group DBA Royer Camp & Associated
07.2025 - Current
Insurance agent
Rock Insurance agency
05.2021 - 07.2025
Customer Service Representative
Rock Insurance Agency
01.2021 - 05.2021
Volunteer driver
Rural Community Transport
07.2019 - 01.2021
Some College (No Degree) - Computer And Information Sciences
Vermont Technical College
Some College (No Degree) - General Studies
CCV