Nadeer Abdelhakim
Richardson,USA
Summary
Licensed Insurance Agent with experience in auto and property insurance, customer service, and policy analysis. Skilled in helping clients understand coverage options, resolving complex issues, and identifying opportunities to improve customer satisfaction and increase policy sales. Proven ability to manage high call volumes while maintaining professionalism and compliance with industry regulations.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Agent
GEICO, Government Employees Insurance
Richardson, Texas
07.2024 - 02.2026
- Educated clients on insurance policy details and available coverage options to enhance decision-making.
- Performed detailed assessments of policies to ensure alignment with regulations and meet client expectations.
- Leveraged company software to streamline application processing and enhance customer account management.
Process Associate
Genpact
Richardson, Texas
11.2023 - 05.2024
- Processed customer inquiries using internal systems for prompt resolution.
- Collaborated with team members to ensure accurate data entry and management.
- Assisted in maintaining documentation for compliance and audit purposes.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Identified needs of customers promptly and efficiently.
Customer Service Specialist
Concentrix
Cairo, Egypt
11.2021 - 06.2023
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints using effective problem-solving techniques.
- Maintained accurate records of customer interactions and transactions.
Customer Service Representative
Sutherland Global
Alexandria, Egypt
08.2021 - 11.2021
- Respond to customer queries promptly via phone, email, live chat
- Maintain accurate records of customer interactions, transactions, and comments in database systems.
- Develop a deep understanding of company products/services to provide accurate information.
Technical Support Representative
UX Centers
Alexandria, Egypt
05.2021 - 08.2021
- Troubleshooting: Diagnose and resolve hardware/software errors, network connectivity issues, and peripheral malfunctions.
- Customer support: Handle support inquiries via phone, chat, and email, guiding users through step-by-step solutions.
- Installation & Maintenance: Install, configure, and upgrade software and hardware components
- Documentation:Log all support calls, technical issues, and resolutions accurately in a ticketing system.
ESL Teacher
Bonding Education
Pinggu, China
08.2018 - 11.2019
- Developed engaging lesson plans tailored to diverse student needs and learning styles.
- Implemented innovative teaching methods to enhance language acquisition and retention.
- Facilitated interactive classroom activities, promoting student participation and collaboration.
- Assessed student progress through regular evaluations, adjusting instruction as needed for optimal outcomes.
Education
Bachelor - Law
Alexandria University
Alexandria, Egypt08.2020
Skills
Customer service
Licensed insurance agent
Professionalism and ethics
Quotes and sales
Auto insurance
Client relations
Property insurance
Insurance sales strategy
Insurance policy sales
Customer engagement
Call center customer service
Insurance coverage verification
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Elementary
Timeline
Licensed Insurance Agent
GEICO, Government Employees Insurance
07.2024 - 02.2026
Process Associate
Genpact
11.2023 - 05.2024
Customer Service Specialist
Concentrix
11.2021 - 06.2023
Customer Service Representative
Sutherland Global
08.2021 - 11.2021
Technical Support Representative
UX Centers
05.2021 - 08.2021
ESL Teacher
Bonding Education
08.2018 - 11.2019
Bachelor - Law
Alexandria University