Maria Bonilla
Houston,TX
Summary
To obtain a position in customer service that will enable me to work to my highest potential while meeting, if not exceeding, my employer's goals with my work ethic, quality and loyalty. To expand and further more my knowledge with a position that is challenging and offers growth based on dedication and proven ability.
Overview
10
10
years of professional experience
Work History
Assistant Manager, Customer Service
First Cash Inc.
04.2015 - Current
- Accurately processed transactions while delivering exceptional customer service in a fast-paced environment.
- Consistently increased sales by developing strong customer relationships and offering personalized service.
- Provided in-depth product knowledge and side-by-side comparisons to help customers make confident, informed purchasing decisions.Met and exceeded sales targets consistently, contributing to overall team success.
- Trained and mentored new team members on effective sales strategies and store procedures, contributing to improved team performance and cohesion. Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Hastings High School
4410 Cook Rd 05-2016
Skills
- Adherence to high customer service standars
- Staff training and development
- Excellent time management skills
- Verbal and written communication
- Product knowledge
- Team building and leadership
- Training and mentoring
- Sales expertise
- Microsoft dynamics 365
- Negotiation tactics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager, Customer Service
First Cash Inc.
04.2015 - Current
High School Diploma -
Hastings High School
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