Maria Borges
Land O' Lakes
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service and sales role.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
DPS Flooring And Home Remodeling Inc
03.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Relations/Sales Representative
Swan Services Inc
05.2018 - 02.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
High School Diploma -
Leto Comprehensive High School
Tampa, FL06.1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Customer relations
- Relationship building
Timeline
Customer Service Representative
DPS Flooring And Home Remodeling Inc
03.2021 - 10.2024
Customer Relations/Sales Representative
Swan Services Inc
05.2018 - 02.2021
High School Diploma -
Leto Comprehensive High School
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