Maria Bothfeld
St Augustine,FL
Summary
Looking for new challenges and opportunity to expand my knowledge where my extensive experience and exceptional positive attitude will serve as valuable asset and play an important part in the overall success of the organization and as valuable team player encouraging set of short- and long-term goals to bring it to next level with exceptional customer service, proactivity and the exceeding of guest satisfaction with a dynamic, innovative, and growing organization that understands and encourages to work as one TEAM one DIRECTION.
Overview
22
22
years of professional experience
Work History
Accountant Office and Payroll Services
Hall Financial Corporation
Saint Augustine, FL
10.2019 - Current
- Started as a receptionist and moved to Payroll Administrator and Office Manager
- Managed 35 live weekly payrolls, 25 quarterly payrolls, and handled all aspects of payroll processing
- Brought in 19 new payroll clients and managed IRS communications.
Hotel Operations Manager
Marker 8 Hotel and Marina
Saint Augustine, FL
01.2019 - 10.2019
- Responsible for overseeing daily operations, managing a team of 15 hotel staff members, and implementing procedures to improve guest satisfaction and internal communication.
Tour Guide, Customer Service, Retail & Sales
San Sebastian Winery
01.2015 - 01.2019
- Introduced wines to customers, encouraged sales and provided customer service.
Manager, All Inclusive Majestic Resorts, Elegance Club
Punta Cana
01.2013 - 01.2014
- Managed a team of 27 employees, handled guest concerns and complaints, and focused on improving guest satisfaction.
Office Manager, Dominicana Tours
Santiago
01.2012 - 01.2013
- Supervised 40 employees, recruited and trained new staff, and met fiscal goals.
General Manager, Alimentos Naturales
La Vega
01.2011 - 01.2012
- Responsible for general administration of Bee Products, including payroll, quality control, sales, and marketing.
Assistant Operations Manager, Gran Bahía Príncipe Cayo Levantado Hotels and Resorts
Samana
01.2010 - 01.2011
- Supervised various departments and handled special treatment for VIP guests.
Store Manager, Destination Shops Hotel Melia Palma Real
Bavaro
01.2005 - 01.2006
- Responsible for general management, merchandising, and increasing sales.
Human Resources- Recruitment, Office Administrator
AMERICALLGROUP
01.2002 - 01.2005
- Responsible for new staff recruitment, motivating staff, and meeting sales goals.
Education
Sales & Marketing -
Tecnological University UTESA
01.2003
Hotels Management -
Iberoamericana University UNIBE
01.1995
Skills
- Microsoft Word
- Outlook
- Excel
- Access
- PowerPoint
- Windows
- ASI Reservations
- POS
- Payroll Software
- Online Tax Payments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Limited Working
Professional Development
- Guest Satisfaction
- Public Relations
- Human Resources
- Conflicts and Employees
- Laws of Sales
Leadership Experience
- Team leader for PROCIGAR 2011
- Team leader for PROCIGAR 2012
References
References upon request
Timeline
Accountant Office and Payroll Services
Hall Financial Corporation
10.2019 - Current
Hotel Operations Manager
Marker 8 Hotel and Marina
01.2019 - 10.2019
Tour Guide, Customer Service, Retail & Sales
San Sebastian Winery
01.2015 - 01.2019
Manager, All Inclusive Majestic Resorts, Elegance Club
Punta Cana
01.2013 - 01.2014
Office Manager, Dominicana Tours
Santiago
01.2012 - 01.2013
General Manager, Alimentos Naturales
La Vega
01.2011 - 01.2012
Assistant Operations Manager, Gran Bahía Príncipe Cayo Levantado Hotels and Resorts
Samana
01.2010 - 01.2011
Store Manager, Destination Shops Hotel Melia Palma Real
Bavaro
01.2005 - 01.2006
Human Resources- Recruitment, Office Administrator
AMERICALLGROUP
01.2002 - 01.2005
Sales & Marketing -
Tecnological University UTESA
Hotels Management -
Iberoamericana University UNIBE
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