MARIA BRENT
Brewster,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Shift Leader
Three Fins Coffee Roasters
Dennis, MA
07.2023 - Current
- Supervised daily operations, ensuring high-quality coffee preparation and service.
- Trained and mentored new baristas on techniques and customer service standards.
- Implemented inventory management practices to reduce waste and optimize supply usage.
- Developed efficient workflows that enhanced team productivity during peak hours.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Assisted in scheduling shifts, balancing staffing needs with operational demands.
Starbucks Barista
Stop And Shop
500 MA-134, South Dennis, MA 02660
05.2017 - Current
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Food Service Worker
Hot Chocolate Sparrow
5 Old Colony Way, Orleans, MA 02653
06.2017 - 09.2019
Education
Associate of Arts - Psychology
Cape Cod Community College
2240 Iyannough Rd, West Barnstable, MA 0266805-2024
High School Diploma -
Nauset Regional High School
100 Cable Rd, Eastham, MA 0264206-2017
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA05-2027
Skills
- Time Management
- Understanding Customer Needs
- Inventory Audits
- Service Quality
- Calm and Professional Under Pressure
Timeline
Shift Leader
Three Fins Coffee Roasters
07.2023 - Current
Food Service Worker
Hot Chocolate Sparrow
06.2017 - 09.2019
Starbucks Barista
Stop And Shop
05.2017 - Current
High School Diploma -
Nauset Regional High School
Associate of Arts - Psychology
Cape Cod Community College
Bachelor of Science - Psychology
Bridgewater State University