Summary
Overview
Work History
Education
Accomplishments
I receive monthly perfect 10 reviews from my customer surveys.
Timeline
Generic

Maria Briseno-Jacobucci

Chicago Heights,IL

Summary

Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

Overview

19
19
years of professional experience

Work History

Associate Banker

BMO Bank
11.2019 - Current
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Provided advice on different bank products and financial options.

Teller Supervisor

Old Second Bank
12.2013 - 10.2019
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted cash drawers and made bank deposits.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Examined tellers' reports of daily transactions for accuracy.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
  • Maintained friendly and professional customer interactions.
  • Trained new hires on customer service policies and procedures.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Call Center Representative

First Midwest
03.2005 - 08.2013
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Boosted customer service satisfaction ratings through consistent quality control.

Education

Child Development

Prairie State College
Chicago Heights, IL

High School Diploma -

Bloom Trail High School
Steger, IL
05.2001

Accomplishments

  • Optimized procedures behind our teller line. Increasing productivity. I like to keep everything organized and in its place. I keep everyone informed on upcoming tasks that need to be completed, so that we are all on the same page as a team. As a result i have been able to get us passing audit scores for my branch the past 3 yrs!

I receive monthly perfect 10 reviews from my customer surveys.

Our clients will randomly be selected monthly to come to the bank and rate their experience with me. I like to treat everyone that I come in contact with, the way that I would like to be treated.  I remember their names fairly quickly.  I greet them with a smile on my face.  Ask them about their day.  Before I am finished with their transaction with  me, I ask them if their is anything else I can help them with?  If they have any questions or concerns, I take care of it for them personally.  By doing this I receive alot of perfect 10 surveys!  Which I am very happy about.  I even mentioned to my manager that we should be able to accumulate points to go towards buying our new apparel with the bank logo, because currently we do not get any incentives for receiving great surveys.

Timeline

Associate Banker

BMO Bank
11.2019 - Current

Teller Supervisor

Old Second Bank
12.2013 - 10.2019

Call Center Representative

First Midwest
03.2005 - 08.2013

Child Development

Prairie State College

High School Diploma -

Bloom Trail High School

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Maria Briseno-Jacobucci