Maria Bustamante
Texarkana
Summary
Dynamic customer service professional with proven expertise at On The Border Restaurant, excelling in high-pressure environments. Bilingual and skilled in multitasking, I enhanced client satisfaction through effective communication and teamwork, contributing to increased sales and repeat business. Recognized for maintaining an organized host stand and facilitating positive guest experiences.
Overview
2024
2024
years of professional experience
Work History
Host
On The Border Restaurant
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Togo
On The Border Restaurant
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Sales Representative
Metro Pcs by Tmobile
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
CSR
Farmer Insurance
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Host
Olive Garden
05.2020 - 11.2023
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Texas High School
Texarkana, TXBasic -
Texarkana College
Texarkana, TXSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Bilingual
Effective time management
Languages
Spanish
Native or Bilingual
Timeline
Host
Olive Garden
05.2020 - 11.2023
Host
On The Border Restaurant
Togo
On The Border Restaurant
Sales Representative
Metro Pcs by Tmobile
CSR
Farmer Insurance
Texas High School
Basic -
Texarkana College
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