Maria Capellan
Bronx,NY
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Lincoln Hospital
Bronx, NY, USA
03.2024 - Current
- Performs refill request
- Appropriately store and secure medication
- Maintains pharmacy inventory
- Clean and sterilized pharmacy equipment
- Answers patient phone calls
- Interact with health care providers
- Revise outdated medication
- Count medication
- Fill Parata with medication
- Process prior approval request
Lead Pharmacy Technician
Rite Aid Pharmacy
New york
03 2015 - 04 2025
- Reviewed and verified customer information and insurance.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone.
- Stocked, labeled, and inventoried medication
- Answered incoming phone calls
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
Patient Service Representative
CVS Caremark Specialty Pharmacy
12.2012 - 03.2015
- Refill orders
- Taking inbound calls from and placing outbound calls to patients, physicians
- Obtain information regarding changes in benefits and/or insurance
- Entering accurate information into a multi-screen computer application
- Order medications
- Setting delivery for pt medication
Pharmacy Technician
Vernon Pharmacy
04.2012 - 11.2012
- Refill orders
- Count Medication
- Entering Insurance Info in the system
- Order Medicine
Cashier
Rite Aid Pharmacy
01.2007 - 07.2011
- Greeting customer
- Maintained quality assurance and customer satisfaction objectives.
- Refill pt medication in person and over the phone
- Count medication
- Maintained pt insurance up to date
- HIPPA
- Fax doctor for refill and rejection
Lead Technician
Mckesson Warehouse
01.2006 - 01.2007
- Processing Prescriptions
- Maintaining the Pharmacy Department
- Retrieve medications from shelves
- Count medication
- Call and fax refill request, Packaging
- Retrieve medication from shelf
- Label medication
- Operated packaging machine
Cashier & Photo Tech
Rite Aid Pharmacy
10.2000 - 01.2005
- Provide excellent customer service
- Complete customer transactions on the cash register
- Reconcile cash register drawers at the end of the shift
- Stock store shelves with merchandise
- Put up signs that identify items on sale
- Assist with the operation of the One-hour Photo department
Cashier
Auntie Anne's Pretzel
06.1999 - 01.2000
- Maintain an awareness of all promotions and advertisement
- Order Merchandise
- Complete customer transactions on the register
- Prepare the mix for the pretzel
Education
High School Diploma -
01.2001
Skills
- Customer service
- HIPAA
- Quality assurance
- Medical terminology
- Typing
- Excellent people skills
- Problem solving
- Attention to detail
- Pharmacy and customer records management
- Processing payments
- Drug storage procedures
- Medicare and Medicaid process
- Receiving incoming supplies
- Pharmaceutical sales and services
- Team collaboration
- Prepare bubble packs
- Confidentiality
Certification
- CPhT - Certified Pharmacy Technician
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician - Lincoln Hospital
03.2024 - Current
Patient Service Representative - CVS Caremark Specialty Pharmacy
12.2012 - 03.2015
Pharmacy Technician - Vernon Pharmacy
04.2012 - 11.2012
Cashier - Rite Aid Pharmacy
01.2007 - 07.2011
Lead Technician - Mckesson Warehouse
01.2006 - 01.2007
Cashier & Photo Tech - Rite Aid Pharmacy
10.2000 - 01.2005
Cashier - Auntie Anne's Pretzel
06.1999 - 01.2000
Lead Pharmacy Technician - Rite Aid Pharmacy
03 2015 - 04 2025
Norman Thomas high school - High School Diploma ,