Maria Cardone
Belford,NJ
Summary
At Applebee's, I excelled in a high-volume dining environment, leveraging exceptional customer service and multitasking skills to enhance guest experiences and increase repeat customer rates. My adeptness at suggestive selling and training new staff on service protocols significantly raised team performance, showcasing my strong work ethic and commitment to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Applebee's
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided timely food and drink delivery tailored to individual needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
Associate Of Business Administration -
Union County College
Cranford, NJSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Cleanliness standard
- High volume dining
- Suggestive selling
- Allergy awareness
- Specials promotion
- Positive guest interactions
- Server training
- Positive and professional
Accomplishments
Apple Star 2 years in a row
Neighborhood Expert
Certification
Tipsy certified
Bar tenders license
ABC card
Languages
Italian
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Applebee's
08.2022 - Current
Associate Of Business Administration -
Union County College
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