MARIA CARRELO RODRIGUEZ
Summary
Results-oriented professional with expertise in Customer Service, Military Operations, and Finance. Proven leadership skills demonstrated as Front-End Supervisor at Kroger, advancing within three months. Military experience as Food Inspector ensured meticulous attention to detail and operational oversight. Recent role as Financial Advocate at Five Star Credit Union involved guiding clients through financial solutions during transitions.
Overview
11
11
years of professional experience
Work History
Food Inspector
United States Army Reserves
07.2015 - Current
- Encouraged creative thinking, problem solving, and empowerment to improve morale and teamwork.
- Collaborated to make necessary improvements and satisfy Soldier's needs.
- Met and maintain all guidelines of Army regulations.
- Guide Soldiers through training.
- Manage a group of Soldiers for given tasks.
- Investigate Military facilities, by conducting inspections, to protect service members from becoming affected by foodborne illness and conduct food defense.
- Provide weekly status update on food inspections and extensions to the 3rd Medical Battalion.
- Researched, reviewed, and followed guideline, regulations, and local SOPs to determine the specific provisions that are applicable to each inspection.
- Enter Soldier’s credentials in a database.
- Advise facility management of filing procedures and documentation as needed.
- Carry out food research and prepare written summaries on reports for food facility managers, and chain of command team.
- Evaluated food storage and handling practices to ensure adherence to health regulations.
- Draft briefs, memorandums, summaries of analysis, and correspondence with Military facilities and outside food providers, such as warehouses, slaughterhouses, dairy farms, etc.
Financial Advocate II
Five Star Credit Union
12.2024 - 11.2025
- Encouraged creative thinking, problem solving, and empowerment to improve morale and teamwork.
- Solved customers inquiries and collaborated to make necessary improvements and satisfy customer's needs in an empathetic manner.
- Met all guidelines including service levels, handling time and productivity.
- Maintained up-to-date knowledge of accounts and loans credit union offered.
- Trained new Financial Advocates on procedures, customer service and sales techniques.
- Investigated fraudulent checks, cash, and account activities.
- Set up and process loan payments through Symitar.
- Researched and reviewed files for potential claims and determine whether claims should be asserted.
- Provide weekly status update on claims action to Supervisor and / or Manager.
- Enter members into database.
- Schedule appointments with members.
- Translated between English and Spanish.
- Advise claimants of filing procedures and documentation needed.
- Attained Notary for the state of Alabama.
- Opened about 5 accounts a week.
Travel Counselor
CWT Sato Travel
11.2022 - 04.2024
- Encouraged creative thinking, problem solving, empowerment, and collaborated to make necessary improvements and managed complex travel itineraries for diverse clients, ensuring seamless travel experiences for Soldier's.
- Met all guidelines including service levels, handle time, and productivity.
- Maintained up-to-date knowledge of Air lines regulations.
- Process payments through automated systems.
- Researched and reviewed files for potential claims and determine whether potential claims should be asserted.
- Provide weekly status update on claims action to Supervisor, Manager, and Soldiers.
- Conducted research and bookings for government employees, and families, for airlines, hotels, and car vendors.
- Interview Soldiers, airlines, hotels, and car vendors to determine the facts of potential claims.
- Advise claimants of filing procedures and documentation needed.
- Booked over 100 reservations a week.
Front Desk Admin
Transition Assistance Program
05.2022 - 10.2022
- Met all guidelines including service levels, handling time, and productivity.
- Administration and Management
- Technical Competence
- Enter client cards in a database.
- Review government documents from chain of command.
- Schedule appointments for Soldiers.
- Maintained up-to-date knowledge of Classes TAP offered.
- Investigated and resolved Soldier inquiries and complaints in an empathetic manner.
- Managed workflow to exceed quality service goals.
- Went through TAP post deployment and have taken the courses that are offered to Soldiers.
- Scheduled over 50 Soldiers a week.
Universal Banker
Community Bank of Colorado
08.2019 - 02.2022
- Encouraged creative thinking, problem solving, and empowerment to improve morale and teamwork.
- Solved customers inquiries and collaborated to make necessary improvements and satisfy customer's needs in an empathetic manner.
- Assumed ownership over team, and met all guidelines including service levels, handling time and productivity to exceed quality service goals.
- Maintained up-to-date knowledge of accounts and loans bank offered.
- Strong leader of customer support staff.
- Trained new Tellers, Personal Bankers, and Universal Bankers on procedures, customer service and sales techniques.
- Oversaw team of 7 staff members.
- Investigated fraudulent checks, cash, and account activities.
- Researched and reviewed files for potential claims and determine whether potential claims should be asserted.
- Provide weekly status update on claims action to Supervisor and / or Manager.
- Attained notary for the state of Colorado.
Front Desk Clerk
Fairfield Inn & Suites
02.2019 - 02.2020
- Process payments through automated systems.
- Review completed files for potential claims and determine whether potential claims should be asserted.
- Providing support in preparing reports for claims.
- Created and reviewed information on reservations.
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Checked in over 80 guests a week.
Teller
Park State Bank & Trust
02.2018 - 05.2019
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Investigated fraudulent checks, cash, and account activities.
- Process payments through automated systems.
- Maintain a current working knowledge of all relevant statutes and precedential opinions to produce well-reasoned and legally correct dispositions of claims.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers and vault daily, identifying discrepancies and taking corrective actions as needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Conducted over 30 transactions a day.
Customer Service Representative
Kaiser Permanente
09.2016 - 08.2017
- Researched and reviewed files for potential claims and determine whether potential claims should be asserted.
- Interview Clients and medical facilities to determine the facts of potential claims.
- Maintain a current working knowledge of all relevant statutes and precedential opinions to produce well-reasoned and legally correct dispositions of claims.
- Process payments through automated systems.
- Took over 30 calls a day.
Front End Supervisor
Kroger
12.2014 - 07.2016
- Trained and supervised group of 6 or more cashiers and courtesy clerks, on daily operations, ensuring compliance with safety and sanitation standards, to exceed quality service goals.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Verified coupons and customers memberships.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO08-2024
Skills
- Strong organizational abilities
- Critical thinking skills
- Time management strategies
- Engaged listener
- Keen observational skills
- Meticulous attention to detail
- Precise cash management
- Proficient in managing multiple tasks
- Team leadership
- Provided notarial services
- Proficient in calendar management
- Experience with military protocols
- Quickly adjusting to change
- Professional telephone communication
- Consistent delivery of superior customer service
- Reliable
- Quick learner
- Honest employee
- Welcoming attitude
- Fluent in Spanish and English
- Eager to learn
- Collaborative teamwork
- Analytical problem-solving
- Microsoft Office proficiency
- Yammer community engagement
- Administration of SharePoint Online
- Familiarity of Symitar, Synergy, Sabre, etc
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Financial Advocate II
Five Star Credit Union
12.2024 - 11.2025
Travel Counselor
CWT Sato Travel
11.2022 - 04.2024
Front Desk Admin
Transition Assistance Program
05.2022 - 10.2022
Universal Banker
Community Bank of Colorado
08.2019 - 02.2022
Front Desk Clerk
Fairfield Inn & Suites
02.2019 - 02.2020
Teller
Park State Bank & Trust
02.2018 - 05.2019
Customer Service Representative
Kaiser Permanente
09.2016 - 08.2017
Food Inspector
United States Army Reserves
07.2015 - Current
Front End Supervisor
Kroger
12.2014 - 07.2016
Bachelor of Science - Criminal Justice
Colorado Technical University