Maria Casanova-Smith
Escondido,CA
Summary
Experienced professional offers over 3 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Phoenix, AZ
02.2024 - Current
- Provided safety instructions to passengers prior to takeoff and landing.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Head Cashier
Lowes
05.2023 - 09.2023
- Process returns, exchanges, and warranty exchanges on lifetime warranty tools
- Assisted mainline cashiers with manager overrides
- Close out registers, including self-checkout, for closing shifts.
Security Dispatcher
Sanford Health
03.2023 - 05.2023
- Operated and monitored fire alarm and security CCTV systems to maintain building safety
- Leveraged two-way radio or telephone to dispatch security officers or other personnel
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
Security Shift Supervisor
GardaWorld Security Services
06.2022 - 02.2023
- Recorded incident reports with detailed accounts of occurrences
- Oversaw team of security officers and managed scheduling and performance evaluations
- Analyzed and investigated incidents alongside functional management and security supervisors
- Trained new employees and delegated daily tasks and responsibilities.
Cashier
Ross
03.2023 - 05.2022
- Ring up customers for exchanges, returns, and purchases using the POS
- Zone the aisles making sure no clothing is on the floors
- Assist customers with fitting room needs.
Flight Attendant
Spirit Airlines
10.2017 - 02.2021
- Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Nanny
Self-employed
06.2013 - 09.2017
- Assist family with getting children up and ready for school
- Assisted children with homework and chores
- Taught multiple family's kids how to swim, read, and write.
Education
High School Diploma -
Pacific View Charter School
01.2013
Certificate for Medical Billing & Coding -
DeVry University
Villa Park, ILSkills
- First Aid
- Customer Service
- Food and Beverage Service
- Cleanliness and sanitation
- Crew Coordination
- Safety Procedures
- Passenger Assistance
- Issue Resolution
References
- Joseph Lara, (209) 283-6634
- Linda, (701) 219-4937
Timeline
Flight Attendant
Frontier Airlines
02.2024 - Current
Head Cashier
Lowes
05.2023 - 09.2023
Security Dispatcher
Sanford Health
03.2023 - 05.2023
Cashier
Ross
03.2023 - 05.2022
Security Shift Supervisor
GardaWorld Security Services
06.2022 - 02.2023
Flight Attendant
Spirit Airlines
10.2017 - 02.2021
Nanny
Self-employed
06.2013 - 09.2017
High School Diploma -
Pacific View Charter School
Certificate for Medical Billing & Coding -
DeVry University