MARIA CASTANO
Elizabeth,NJ
Summary
Motivated and adaptable professional currently enrolled in an online English course, with a strong ability to learn quickly and integrate seamlessly into new work environments. Dedicated to continuous personal and professional growth, with a proactive approach to problem-solving and a commitment to contributing effectively across multiple areas within the workplace.
Bilingual and dedicated customer service professional with 3 years of experience in fast-paced environments. Skilled in effectively handling customer inquiries, resolving issues with empathy and efficiency, and maintaining high levels of customer satisfaction. Strong communication skills, attention to detail, and a proven ability to work collaboratively in team settings. Committed to creating positive experiences and building lasting customer relationships.
Overview
5
5
years of professional experience
Work History
Shift Leader Manager
Chic-Fil-A
Linden, NJ
06.2024 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Coached crew members to optimize performance and motivate toward more efficient work.
SECRETARY
Gabys logistics LLC
Elizabeth, NEW JERSEY
09.2023 - Current
- Answered incoming calls promptly and professionally, routing messages as needed.
- Created manual and electronic document files and records, providing up-to-date information or historical reference.
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Scheduled and confirmed appointments for clients or customers.
GENERAL MANAGER OF FOOD SERVICE
Nowsta
New Brunswick, NEW JERSEY
03.2023 - 09.2023
- Facilitated regular meetings with staff to review goals, discuss challenges, and provide feedback.
- Advised management on menu changes based on customer feedback.
- Assisted customers with questions or concerns regarding their orders or services provided.
- Tracked food service costs to ensure compliance with budget guidelines and targeted profit margins.
MANAGER
Café de Colombia ll
New york, NEW YORK
09.2022 - 02.2023
- Mentored and trained new employees on company policies and procedures.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
Front Desk Receptionist
Babco Services LLC
Elizabeth, NJ
02.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Assistant Manager
Gabs LLC
Miami, FL
01.2020 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work
- Assisted an average of 50+ customers daily, resolving issues and ensuring satisfaction through effective communication and empathy.
Handled phone, email, and in-person inquiries in both English and Spanish.
Maintained detailed records of customer interactions using CRM systems.
Resolved complaints quickly, achieving a 95% customer satisfaction rate.
Trained new team members on customer service protocols and best practices.
Education
Customer Service & Communication Skills Certificat - Focused On Customer Satisfaction, Loyalty, And Ser
NJIT
Online Course06.2023
Capacitación De Limpieza Facial -
Estética Integral Paola Aguirre
Colombia2022
Capacitación Masaje Estético Corporal -
Estética Integral Paola Aguirre
Colombia2022
Laminado De Cejas, Pestañas Pelo A Pelo Y Lifting -
Skin Art Academy
2021
Technical Bachelor In Systematized Trade - Business Administration, Customer Service
CASD
Armenia QuindioSkills
- Staff scheduling
- Industry expertise
- Workplace safety
- Team management
- Employee training
- Excellent verbal and written communication
- Active listening
Conflict resolution
Problem-solving
Empathy and patience
Multitasking in fast-paced environments
Bilingual: English, Spanish and Catalán
Customer needs assessment
Positive attitude and professionalism
Team collaboration
Attention to detail
Good personal presentation
Languages
Spanish
Native or Bilingual
English
Professional Working
Catalan
Native or Bilingual
Timeline
Shift Leader Manager
Chic-Fil-A
06.2024 - Current
SECRETARY
Gabys logistics LLC
09.2023 - Current
GENERAL MANAGER OF FOOD SERVICE
Nowsta
03.2023 - 09.2023
MANAGER
Café de Colombia ll
09.2022 - 02.2023
Front Desk Receptionist
Babco Services LLC
02.2021 - 01.2022
Assistant Manager
Gabs LLC
01.2020 - 12.2020
Customer Service & Communication Skills Certificat - Focused On Customer Satisfaction, Loyalty, And Ser
NJIT
Capacitación De Limpieza Facial -
Estética Integral Paola Aguirre
Capacitación Masaje Estético Corporal -
Estética Integral Paola Aguirre
Laminado De Cejas, Pestañas Pelo A Pelo Y Lifting -
Skin Art Academy
Technical Bachelor In Systematized Trade - Business Administration, Customer Service
CASD