Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Castrillo

Orlando,FL

Summary

Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Goosehead Insurance Agency
Orlando, FL
02.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Account Executive

Goosehead Insurance Agency
Orlando, FL
05.2023 - 11.2023
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Attended networking events to build relationships with potential customers.

Account Executive

Farmers Insurance Agency
Orlando, FL
08.2020 - 04.2023
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Resolved customer complaints by offering creative solutions and incentives.
  • Listened to customer needs to identify and recommend best products and services.

Education

Bachelor of Arts - Interior Architecture

Academy of Art University
San Francisco, CA
08.2013

Skills

  • Customer Service
  • Sales Proficiency
  • Interpersonal Skills
  • Customer Relationships

Certification

Active Florida Licenses

0440 - Customer Representative / 2044 - Personal Lines Agent / 0215 - Life Incl Var Annuity & Health

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Goosehead Insurance Agency
02.2024 - Current

Account Executive

Goosehead Insurance Agency
05.2023 - 11.2023

Account Executive

Farmers Insurance Agency
08.2020 - 04.2023

Bachelor of Arts - Interior Architecture

Academy of Art University

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