Maria Celaya
Scottsdale,AZ
Summary
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in adapting to new situations eager to work with a brand that appreciates loyalty and growth.
Overview
8
8
years of professional experience
Work History
Store Manager
Guess
09.2021 - Current
- Interviewed, hired, and trained new staff members ranging from seasonal associates to upper store management.
- Managed and led store's inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Team size ranging from 5-30 members.
- Rotated merchandise and displays to feature new products and promotions as a visual merchandiser with my district's visual lead.
- Maintained proper product levels and inventory controls- organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Proven record of conversion increase by at least 2% in a 2 month period and full understanding of KPI's.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and performance, service requirements, and special events.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings and overall store KPI's.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached upper management on clienteling therefore improving customer loyalty.
Assistant Manager
Guess
07.2018 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Sales Associate
Guess
04.2016 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Assistant
Arizona Bilingual Newspaper
01.2016 - 08.2017
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Reached out to potential advertisers and clients by making cold calls.
- Facilitated events in compliance to Editor in Chief's requests, and organized attendance of City Officials.
Education
No Degree - Business Administration And Management
Northern Arizona University
Flagstaff, AZSkills
- Operations Management
- Team Development
- Store Merchandising
- Project Management
- Customer Service Management
- Supply Ordering
- Payroll Management
- Loss Prevention
- Bilingual (Spanish)- speaking, writing, reading
Timeline
Store Manager
Guess
09.2021 - Current
Assistant Manager
Guess
07.2018 - 09.2021
Sales Associate
Guess
04.2016 - 07.2018
Sales Assistant
Arizona Bilingual Newspaper
01.2016 - 08.2017
No Degree - Business Administration And Management
Northern Arizona University
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