MARIA Celestin
Farmingdale,New York
Summary
Customer Service Professional with extensive experience in cash handling and customer relations. Delivered fast and accurate service while effectively resolving customer complaints and ensuring organizational efficiency. Committed to fostering a supportive environment for clients and colleagues, emphasizing personal strengths and ethical decision-making.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Residential Counselor
CN Guidance and Counseling
Hicksville, New York
04.2026 - Current
- Provided individual counseling sessions for clients in outpatient behavioral health settings.
- Developed comprehensive treatment plans addressing client needs in collaboration with multidisciplinary care teams.
- Assessed client needs and developed treatment plans with multidisciplinary care teams.
- Monitored patient behavior, identifying and reporting concerns to psychiatric treatment team to enhance client care.
- Ensured client safety during treatment sessions. and supported intervention planning during crisis situations.
- Documented progress notes and case records in electronic health systems.
- Escorted patients safely to meals, appointments, and recreation areas.
MENTAL HEALTH THERAPY AIDE
PILGRIM PSYCHIATRIC CENTER
Brentwood, NY
05.2020 - 04.2026
- Monitored patient behavior and reported observations to inform treatment plans and support recovery efforts.
- Collaborated with other healthcare personnel to develop individualized care plans for each client.
- Educated clients on coping mechanisms and resources to promote mental well-being outside of therapy sessions.
- Observed patient behavior and reported changes to nursing staff.
- Assisted in maintaining accurate patient records, contributing to streamlined documentation processes.
- Assisted patients with daily living activities in psychiatric treatment units to promote independence and well-being.
- Coordinated with interdisciplinary staff on patient care plans.
- Documented patient interactions and care notes in accordance with center procedures to maintain accurate records.
CABLE
CABLE COMPANY
Melville, NY
03.2023 - 04.2025
- Installed coaxial and fiber cables for residential and business service routes.
- Routed wiring through walls, poles, and conduit for cable company systems.
- Spliced, terminated, and secured cable connections using standard hand tools.
- Responded promptly to customer inquiries, ensuring timely resolution of issues.
- Engaged in professional development to acquire new skills relevant to the industry.
MEDICAL ASSISTANT
DATA LONGJOHN
Wyandanch, NY
04.2017 - 05.2020
- Administered patient care by preparing examination rooms and stocking medical supplies to support efficient patient flow.
- Administered patient care by preparing examination rooms and ensuring medical supplies were stocked.
- Coordinated patient scheduling and follow-up appointments to enhance clinic efficiency and minimize wait times.
- Trained new staff on clinical protocols and office procedures to ensure adherence to operational standards.
CASHIER
RESTAURANT DEPOT
Farmingdale, NY
07.2015 - 05.2016
- Processed customer purchases using point-of-sale systems in busy warehouse checkout lanes.
- Balanced cash drawer and prepared register deposits after shift closings.
- Verified membership cards and account details for Restaurant Depot shoppers.
- Collaborated with team members to resolve customer inquiries and issues, enhancing customer satisfaction.
- Maintained cleanliness and organization of work areas, ensuring compliance with health and safety standards to promote a safe environment.
MAN POWER
ESTEE LAUDER
Melville, US
07.2015 - 12.2015
CASHIER
DOLLAR TREE
Amityville, NY
06.2014 - 09.2014
- Assisted customers in locating items and provided product information to facilitate purchasing decisions.
- Processed customer transactions efficiently to enhance overall service speed and satisfaction.
- Maintained cleanliness and organization of checkout areas to enhance customer experience and satisfaction.
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
- Organized warehouse space by rearranging items and marking locations to improve accessibility and efficiency.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
Education
ASSOCIATE IN SCIENCE (A.S.) - REGISTERED NURSE
MERIDIAN WEST CENTRAL COLLEGE
FloridaMEDICAL ASSISTANT
BRANDFORD HALL CAREER INSTITUTE
AmityvilleSkills
- Direct patient care
- Medication administration
- IV medication administration
- Patient evaluation
- Patient supervision
- Crisis management
- Care planning
- Care coordination
- Documentation and charting
- EHR documentation
- Patient documentation
- Behavioral health
- Customer support
- Issue resolution
- Teamwork
- Compassion and empathy
- Issue resolution
Certification
- CPR & AED
- BLS
- Clinical Medical Assistant
- Certified Registered Nurse
Personal Information
Title: REGISTERED NURSE
Timeline
Residential Counselor
CN Guidance and Counseling
04.2026 - Current
CABLE
CABLE COMPANY
03.2023 - 04.2025
MENTAL HEALTH THERAPY AIDE
PILGRIM PSYCHIATRIC CENTER
05.2020 - 04.2026
MEDICAL ASSISTANT
DATA LONGJOHN
04.2017 - 05.2020
CASHIER
RESTAURANT DEPOT
07.2015 - 05.2016
MAN POWER
ESTEE LAUDER
07.2015 - 12.2015
CASHIER
DOLLAR TREE
06.2014 - 09.2014
ASSOCIATE IN SCIENCE (A.S.) - REGISTERED NURSE
MERIDIAN WEST CENTRAL COLLEGE
MEDICAL ASSISTANT
BRANDFORD HALL CAREER INSTITUTE