McKenna R. Niedhammer
Watervliet,New York
Summary
Knowledgeable individual passionate about learning new skills. Ambitious, driven, and ready to work hard and learn from professionals. Brings outstanding computer and communication skills. Currently a caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Counselor
Northern Rivers Family Services
Albany, New York
12.2022 - Current
- Provided guidance and support to clients in need of assistance with daily living skills.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Assisted with crisis intervention services when needed.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Responded promptly to any emergency situations that may arise within the residence.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Adhered strictly to confidentiality policies regarding client information at all times.
Server/Waiter
Buffalo Wild Wings
Clifton Park, New York
06.2021 - 09.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Restaurant Hostess
Buffalo Wild Wings
Clifton Park, New York
08.2019 - 05.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Adhered to all safety regulations set forth by the restaurant management team.
Education
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
Hooksett, NH12.2024
Associate of Arts - Humanities
Hudson Valley Community College
Troy, NY05.2021
High School Diploma -
Waterford Junior-Senior High School
Waterford, NY06.2019
Bachelor of Science - Forensic Psychology
The College of Saint Rose
Albany, NYSkills
- Microsoft Office
- Statistical software
- Documentation And Reporting
- Incident Reporting
- Client Rapport
- Customer service
- Flexible And Adaptable
- Critical Thinking
- Email And Telephone Etiquette
- Decision-Making
- Direct Patient Care
- Multitasking
- Interpersonal skills
- Emergency Response
- Behavior Monitoring
- Behavior Documentation
- Problem solving
- Time management
- Research
- Active listening
- Personal Care And Support
- Applied Behavior Analysis
- Behavior Redirection
- Behavioral Support And Management
- Activities Of Daily Living Management
- Trauma informed care
- Crisis Management
- Crisis Intervention
Certification
- CPR & First Aid
- Therapeutic Crisis Intervention (TCI) Trained
- Medical Administration
Coursework
- Elementary Statistics
- Social Statistics
- English Composition 1 & 2
- American Literature
- Sign Language 1
- Research Methods 1
- Introduction to Psychology
- Social Psychology
- Developmental Psychology
- Child and Adolescent Development
- Biology
- Forensic Psychology
- Experimental Psychology
- Cognitive Psychology
- Introduction to the Criminal Justice System
- CPR & First Aid
- Substantive Criminal Law
- Criminal Behavior
- Abnormal Psychology
- Ethical Decision Making and Problem Solving
- Intro to Quantitative Analysis
Accomplishments
- Engagement Champion Award | Northern Rivers Family Services
- Presidents List | Hudson Valley Community College
- Deans List | The College of Saint Rose
References
References available upon request.
Timeline
Residential Counselor
Northern Rivers Family Services
12.2022 - Current
Server/Waiter
Buffalo Wild Wings
06.2021 - 09.2022
Restaurant Hostess
Buffalo Wild Wings
08.2019 - 05.2022
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
Associate of Arts - Humanities
Hudson Valley Community College
High School Diploma -
Waterford Junior-Senior High School
Bachelor of Science - Forensic Psychology
The College of Saint Rose
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