Summary
Overview
Work History
Education
Skills
Timeline
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Maria Chapman

Maria Chapman

South Point,OHIO

Summary

Dynamic professional with a proven track record in small business operations as the Owner/Baker at Marias Junk Food Junkies. Expert in relationship building and client service, enhancing customer satisfaction through efficient processes. Skilled in operations management, ensuring exceptional service delivery and fostering repeat business. Strong communicator dedicated to maintaining confidentiality and professionalism.

Overview

10
10
years of professional experience

Work History

Owner/Baker

Self Employed Web
09.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Secretary

Solida Baptist Church
05.2015 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

HST & Art

Ohio University Southern
Ironton, OH

Dawson Bryant High School
Coal Grove, Ohio

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management
  • Client service

Timeline

Owner/Baker

Self Employed Web
09.2023 - Current

Secretary

Solida Baptist Church
05.2015 - Current

HST & Art

Ohio University Southern

Dawson Bryant High School

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Maria Chapman