Maria T. Cisneros
Bakersfield,CA
Summary
Led diverse teams in commercial and customer service departments to drive operational efficiency and enhance customer satisfaction. Fostered a collaborative environment that encouraged problem-solving and proactive communication. Committed to ongoing professional growth by pursuing an accounting degree at California State University, Los Angeles.
Overview
17
17
years of professional experience
Work History
Delivery Coordinator
Lowe's
Bakersfield, CA
10.2023 - 03.2024
- Coordinated delivery schedules to optimize logistics and enhance customer satisfaction.
- Managed communication between customers, vendors, and internal teams t
- Implemented process improvements that reduced delivery times and increased operational efficiency.
- Developed training materials for new delivery staff, focusing on safety protocols and best practices.
- Oversaw inventory management to ensure accurate stock levels for prompt order fulfillment.
- Managed communication between customers, vendors, and internal teams to ensure timely deliveries.
- Collaborated with cross-functional teams to streamline operations and enhance overall service quality.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Managed, transmitted and filed delivery paperwork.
- Developed strong relationships with carriers, negotiating favorable shipping rates and service agreements.
- Prepared delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.
- Implemented inventory management strategies that reduced backorders and expedited order processing times.
- Followed company policies and procedures during shift.
- Verified load against delivery ticket before beginning every shift.
- Obtained signatures from customers upon delivery of goods.
STORE MANAGER
Ascena Retail Group, Justice Retail
Glendale, CA
01.2018 - 08.2020
- Managed 2 Assistant managers, 2 supervisors and 26 Team members
- Oversaw 1 million dollars of inventory and in house store merchandise
- Managed In-store Scheduling, salaries and Employment Verification
- Led sales department floor and stock training
- Facility management
- Managed Annual Store inventory
- Oversaw the well-being of all my employees
- Managed in house vetting and Hiring program
- Store Customer service department lead
- Managed store front inventory and seasonal displays
- Participated in monthly district conferences
ASSISTANT MANAGER
Ascena Retail Group, Justice Retail
Los Angeles, CA
08.2007 - 01.2018
- Managed floor employees
- Trained over 30 new employees
- Calculate and transmit weekly sales and inventory report
- Conduct monthly stock inventory and audit products
- Assisted manager in Customer service department
- Supervised store sales, display and customer acquisition
- Maintained hands-on knowledge of all store positions
- Scheduled equipment maintenance, replacement
- Reviewed monthly financial results and submit sales recommendations.
CUSTOMER SERVICE REPRESENTATIVE
Westlake Financial Services
Los Angeles, CA
01.2012 - 12.2012
- Manage high-volume workloads in a timely manner
- Met deadlines with effective collaborative teamwork in a self-directed environment
- Developed efficient organizational and multitasking skills
- Excellent leadership skills, proper telephone etiquette, and self-starter
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Positively and professionally represented the company in telephone customer care/complaint dept
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Promote uniformity and consistency in company communications and telecommunication.
- Maintained a high customer satisfaction rate as an associate
Education
BACHELOR OF SCIENCE (B.S.) - ACCOUNTING
California State University Los Angeles
Los Angeles, CA04-2026
ASSOCIATE'S DEGREE - BUSINESS ADMINISTRATION
Glendale Community College
Glendale, CA06-2020
Skills
- Directed diverse teams to achieve operational excellence and drive project success
- Facilitated customer interactions and resolved inquiries efficiently
- Facilitated clear and effective communication across diverse teams
- Demonstrated ability to manage multiple tasks simultaneously with efficiency
- Developed and maintained advanced computer systems and software solutions
- Ensured timely and orderly execution of tasks and processes
- Optimized workload management to enhance operational efficiency
- Oversaw project management and execution to ensure timely delivery
- Collaborated effectively with cross-functional teams to achieve project goals
- Assisted teams in completing projects on schedule and within budget Supported collaboration among team members to achieve project goals Contributed to effective communication within project groups
- Demonstrated respect in all professional interactions and communications
- Cultivated a positive environment to enhance team morale and collaboration
- Thrives in high-pressure environments, delivering consistent results
- Cultivated a dedicated growth mindset to foster continuous personal and professional development
- Adapted quickly to new concepts and processes, demonstrating agility in learning environments
- Demonstrated self-motivation and initiative in achieving objectives
- Executed strategic problem-solving initiatives to enhance operational efficiency
- Analyzed complex problems and developed innovative solutions
LANGUAGE PROFICIENCY
English, Primary language
Spanish as a fluent Secondary
2nd year Japanese language studies student at Glendale Community College.
Timeline
Delivery Coordinator
Lowe's
10.2023 - 03.2024
STORE MANAGER
Ascena Retail Group, Justice Retail
01.2018 - 08.2020
CUSTOMER SERVICE REPRESENTATIVE
Westlake Financial Services
01.2012 - 12.2012
ASSISTANT MANAGER
Ascena Retail Group, Justice Retail
08.2007 - 01.2018
BACHELOR OF SCIENCE (B.S.) - ACCOUNTING
California State University Los Angeles
ASSOCIATE'S DEGREE - BUSINESS ADMINISTRATION
Glendale Community College